NOV

Customer Service Representative (Inside Sales)

New Iberia, LA

Full-time

About This Job

PRIMARY RESPONSIBILITIES

•

Carry out responsibilities in accordance with established organizational policies and procedures, regulatory requirements, and applicable laws.

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Prepare standard quotations to appropriate customer and sales person.

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Conduct compliance checks for both quotations and orders to ensure compliance.

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Review Rig Systems orders to confirm all Minimum Booking Requirements are met.

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Provide Sales Order Acknowledgement to sales.

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Provide Sales Order information (delivery, documentation, shipping, etc.) to sales.

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Create and maintain new customers via NOV internal portal (TPH).

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Assist with developing & implementing continuous improvement processes and procedures establishing best practices.

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Build & maintain positive, professional business relationships with internal & external customers.

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Provide management with regular updates related to specific accounts and area of support.

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Perform other work-related tasks as assigned.

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Comply with all NOV Company and HSE policies and procedures.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

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Communicate with customers concerning quotes, orders, returns, shipments, and products.

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Quote customers on price and delivery in a timely manner.

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Maintain detailed files for documentation.

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Make changes to orders if required.

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Maintain and/or expedite backorders.

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Work with credit department to resolve disputed credit items.

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Work with the accounts receivable department to resolve open invoices.

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Process customer returns according to established department procedures.

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Access and pull drawings on equipment from the central engineering database to determine required spare parts needed and provide information on equipment to the customer.

EDUCATION & EXPERIENCE QUALIFICATIONS

•

Must possess a high school diploma, GED, or equivalent combination of education and experience.

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Microsoft Office experience (specifically Excel) and Adobe Print Manager is required.

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Minimum of 1 years’ customer service experience preferred.

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Knowledge of oilfield equipment preferred.

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Ability to read and understand drawings and prints is preferred.

JOB REQUIREMENTS

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Excellent oral and written communication skills.

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Ability to multi-task with a strong attention to detail and accuracy.

COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings)

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401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.

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Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period bi-weekly.)

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FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).

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FREE Basic Life and AD&D insurance (for full-time employees).

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FREE short and long term disability insurance.

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All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).

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All regular full-time employees receive up to 11 paid holidays per year.

Customer Service Representative (Inside Sales)

About This Job

PRIMARY RESPONSIBILITIES

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

EDUCATION & EXPERIENCE QUALIFICATIONS

JOB REQUIREMENTS

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