Customer Service Representative (Inside Sales)

LocationNew Iberia, LA
Job TypeFull-time

About This Job


PRIMARY RESPONSIBILITIES

Carry out responsibilities in accordance with established organizational policies and procedures, regulatory requirements, and applicable laws.
Prepare standard quotations to appropriate customer and sales person.
Conduct compliance checks for both quotations and orders to ensure compliance.
Review Rig Systems orders to confirm all Minimum Booking Requirements are met.
Provide Sales Order Acknowledgement to sales.
Provide Sales Order information (delivery, documentation, shipping, etc.) to sales.
Create and maintain new customers via NOV internal portal (TPH).
Assist with developing & implementing continuous improvement processes and procedures establishing best practices.
Build & maintain positive, professional business relationships with internal & external customers.
Provide management with regular updates related to specific accounts and area of support.
Perform other work-related tasks as assigned.
Comply with all NOV Company and HSE policies and procedures.


FACILITY/GROUP SPECIFIC RESPONSIBILITIES

Communicate with customers concerning quotes, orders, returns, shipments, and products.
Quote customers on price and delivery in a timely manner.
Maintain detailed files for documentation.
Make changes to orders if required.
Maintain and/or expedite backorders.
Work with credit department to resolve disputed credit items.
Work with the accounts receivable department to resolve open invoices.
Process customer returns according to established department procedures.
Access and pull drawings on equipment from the central engineering database to determine required spare parts needed and provide information on equipment to the customer.


EDUCATION & EXPERIENCE QUALIFICATIONS

Must possess a high school diploma, GED, or equivalent combination of education and experience.
Microsoft Office experience (specifically Excel) and Adobe Print Manager is required.
Minimum of 1 years’ customer service experience preferred.
Knowledge of oilfield equipment preferred.
Ability to read and understand drawings and prints is preferred.


JOB REQUIREMENTS

Excellent oral and written communication skills.
Ability to multi-task with a strong attention to detail and accuracy.

COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings)

401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period bi-weekly.)
FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
FREE Basic Life and AD&D insurance (for full-time employees).
FREE short and long term disability insurance.
All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
All regular full-time employees receive up to 11 paid holidays per year.


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