Retention Specialist

Job Summary Job Type: Part-time Location: Bridgeport, CT (In-office) Pay: $20–$23 per hour

We’re hiring a Part-Time Retention Specialist for our home security sales team in our Bridgeport location. This role focuses on outbound calling, cold calling, and customer retention to help reduce cancellations and keep customers satisfied.

What You’ll Do

- Make outbound and cold calls

- Handle retention calls and save accounts

- Address customer concerns and objections

- Follow call scripts and document results

- Meet call and retention performance goals

What We’re Looking For

- Sales, cold calling, or retention experience preferred

- Strong communication and objection-handling skills

- Reliable and comfortable working in an office

- Basic computer and CRM skills

- Home security experience a MUST

Why Apply

- $22–$25/hr. + performance incentives

- Flexible part-time schedule

- Training and support provided

- Growth opportunities within the company

If you’re confident on the phone and motivated by results, apply today.

1. This position is part-time and requires working in-office in Bridgeport, CT. Are you able to meet this requirement?

· ☐ Yes

· ☐ No

2. How much experience do you have with outbound calling, cold calling, or customer retention?

· ☐ No experience

· ☐ Less than 1 year

· ☐ 1–2 years

· ☐ 3+ years

3. Are you comfortable handling customer objections and working to prevent cancellations over the phone?

· ☐ Yes, very comfortable

· ☐ Somewhat comfortable

· ☐ Not comfortable

4. This role involves performance goals related to call volume and retention. How do you feel about working toward measurable targets?

· ☐ I’m motivated by goals and metrics

· ☐ Comfortable but still learning

· ☐ Not comfortable with metrics

5. What best describes your availability for a part-time, in-office role?

· ☐ Weekdays only

· ☐ Evenings

· ☐ Flexible availability

· ☐ Limited availability

6. Briefly describe your experience with sales, retention, or phone-based customer service.(Short answer)

Pay: $20.00 - $23.00 per hour

Benefits:

- Flexible schedule

Application Question(s):

- How much experience do you have with outbound calling, cold calling, or customer retention?

- ☐ No experience

- ☐ Less than 1 year

- ☐ 1–2 years

- ☐ 3+ years

- Are you comfortable handling customer objections and working to prevent cancellations over the phone?

- ☐ Yes, very comfortable

- ☐ Somewhat comfortable

- ☐ Not comfortable

- This role involves performance goals related to call volume and retention. How do you feel about working toward measurable targets?

- ☐ I’m motivated by goals and metrics

- ☐ Comfortable but still learning

- ☐ Not comfortable with metrics

- What best describes your availability for a part-time, in-office role?

- ☐ Weekdays only

- ☐ Evenings

- ☐ Flexible availability

- ☐ Limited availability

- Briefly describe your experience with sales, retention, or phone-based customer service.

(Short answer)

Ability to Commute:

- Bridgeport, CT 06610 (Preferred)

Work Location: In person