Retail Training Specialist

Island Energy Services(IES) exists to make life better for everyone in Hawai‛i. We are proud to be a local company and a leader in the logistics and distribution of energy products through our network of six terminals and nearly 60 retail locations throughout Oahu, Maui, Moloka’i and Hawai’i islands. IES is the official licensee of the Texaco brand in Hawai‘i. www.texacoinhawaii.com. At the heart of IES, are our four core values: Kīnāʻole, Aloha, Lōkahi and Hoʻohana. These core values are embedded into how we work, live and achieve operational and financial excellence. IES’ strong commitment to a Culture of Excellence are embodied through our action of the 4 B’s: how we Believe, Behave, Belong and Become.

E KIPA MAI!

Island Energy Services (IES) is a locally managed and headquartered company offering attractive and stable career opportunities within Hawai’i’s highly competitive energy sector. We are proud to be a local company and a leader in the logistics and distribution of energy products through our network of six terminals and 50 (and growing) retail locations throughout Oahu, Maui, Kauai, Moloka’i and Hawai’i islands. IES is the official licensee of the Texaco brand in Hawai‘i. IES’ success is derived from our management’s keen understanding of what it takes to remain as a highly innovative business, placing significant emphasis on four key company values: “Kīnāʻole” – to do the right thing, “Aloha” – having respect for people, “Lōkahi” – teamwork, and “Hoʻohana” – work purposeful with intention. These set of values set employee performance standards and are imbedded in our decision-making process through execution of work deliverables. IES’ strong commitment to a Culture of Excellence are embodied through our actions of the 4 B’s: how we Believe, Behave, Belong and Become. To achieve this culture, IES employs a highly-trained, highly-skilled, dedicated and passionate work force that collectively operates, enhances, and strategically drives both our Retail and Terminal Logistics business units.

Under the general supervision of the Retail Operations Manager, the RTS will support all aspects of Retail Training for COCOs (Company-Owned/Company Operated) stations. Incumbent will be responsible for developing and maintaining retail training programs, curriculum management, training design and facilitation and training compliance reporting. The training programs will promote a strong safety culture and equip station employees to deliver a high quality customer experience. Desired competencies include: strong communication and presentation skills across a diverse workforce, familiarity with retail service stations and convenience store operations preferred or equivalent similar experience with commercial retail businesses. Ideal candidate must be able to establish priorities under tight deadlines and have a proven history as a motivated, self-starter who can drive multiple projects and priorities within a fast-paced environment.

ESSENTIAL FUNCTIONS

1. Learning and development strategy and roadmap

- Analyze, evaluate, and recognize the need for training

- Retail Training Plan development and maintenance

- Prepare training budget for organization

2. Design, develop, source, and manage course materials and curriculums

- Provide training content for various aspects of Station Operations such as:

- Age-Restricted Sales

- Safety and Security

- Cash Management

- Inventory Management

- Daily Paperwork

- Stocking

- Cleaning

- Customer Service

- Station Management

- Communications protocols

- Collaborate with cross-functional managers and Subject Matter Experts (SME) to develop new materials

- Update established materials as necessary

- Identify needs and appropriate training media and technologies based on audience

- Provide recommendations for improvement of training programs

4. Training Facilitation

- Develop and organize training manuals, multimedia visual aids, and other educational materials

- Coordinate training budgets and logistics

- Provide in person and / or online training for all station personnel

- Partner with cross-departmental Training Specialists for consistency in training delivery and initiatives

5. Testing and Evaluation

- Monitor and report measures of effectiveness of the training programs

- Analyze training needs to develop new training programs or modify and improve existing programs

- Administration and management of Learning Management System (LMS) and other training tools to assist in delivering, tracking, and reporting on training

- Provide reporting to Operations Management team on training compliance, timing for updated certifications, etc.

OTHER DUTIES:

1. Champions safety, reliability and incident and injury free operations. Maintains commitment to a high standard of safety, complies with all safety laws and IES safety policies/rules, and reports actual and potential safety violations to appropriate management personnel. As a the RTS, trains, mentors and coaches employees regarding safe work practices and documentation. Reports any unsafe or hazardous condition and initiates corrective action.

2. Teamwork – Collaborate with other Operations team members, Station Management and staff and Business Development staff to ensure training programs are deployed to COCO employees. Works effectively with coworkers and others by sharing ideas in a constructive, positive manner, listening to and objectively considering ideas and suggestions from others, keeping commitments, keeping others informed of work progress and issues; addressing problems and issues constructively to find mutually acceptable and practical solutions, and respecting the diversity of the IES workforce in actions, words, and deeds.

3. Drives a high degree of excellence by proactive initiative to update and maintain training modules, guides, materials, and any other documents as needed.

4. Leads and manages a variety of special assignments in areas such as training staff at new or converted to COCO stations. Support the rollout of promotional campaigns or services (e.g. loyalty programs, POS system, software tools).

5. Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience

1. High School Diploma or Equivalent.

2. Four to five years of training experience in Convenience Store and Fuel Stations, or in Retail, Hospitality, Restaurant or Fast Food.

3. Proficient skills in Microsoft Office Products such as Word, Excel, Access, and Power Point.

4. Strong understanding of fuel station safety and compliance protocols, C-store operating procedures, high-level customer service.

5. Experience with blended learning methods (in-person, e-learning, job aids).

6. Strong facilitation, coaching and communication experience.

7. Valid driver’s license in good standing. Frequently drives to various station locations and off-site meetings.

8. This position is considered safety sensitive.

Skills

1. Ability to uphold to strict ethical standards: integrity, objectivity, and confidentiality.

2. Proficient Microsoft Office Suite skills, including editing and proofreading.

3. Ability to maintain automated and manual record keeping systems.

4. Strong sense of team spirit and ability to transfer it to others.

5. Ability to work independently.

6. Ability to evaluate information and exercise good judgment in making decisions.

7. Ability to maintain high level of confidentiality.

8. Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information as appropriate.

9. Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.

10. Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills. Ability to provide excellent customer service and customer relations.

11. Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.

12. Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

13. Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

14. Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.

15. Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

16. Safety and Security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

17. Ability to identify different learning styles.

18. Proven ability to engage audiences in learning topics.

19. Knowledge of common eLearning software applications.

Preferred Qualifications

1. Bachelor’s Degree in Retail Training, Business Management or associated field, or equivalent experience

2. Retail Industry Background. Overall Knowledge of Retail Store Operations and Merchandising Is Desirable.

3. Ability to learn and use a Learning Management System software program.

4. Project management experience is desirable.

Other Requirements

1. Willingness to commit to The Island Way (IES core values of): Kīnāʻole, Aloha, Lōkahi and Hoʻohana

2. Pass background check including periodic job-related physical abilities testing as required.

3. Must be able to obtain a Transportation Worker Identification Card (TWIC) within sixty days of hire

4. This is a safety sensitive position and random drug testing is required.

5. Valid driver’s license with clean abstract.

6. Willingness to devote the time as needed to meet project and task deadlines.

7. Willingness to maintain or increase skills.

PAY AND BENEFITS:

Island Energy Services offers a competitive salary that commensurate with qualifications and experience. The hiring salary range for this position is $60,000 to $75,000. IES also offers a generous benefits package to include comprehensive health and welfare benefits, vacation, sick leave, 401k plus employer matching, supplemental voluntary insurance options, etc.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands, hands to finger, handle, or feel objects, tools or controls to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and /or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.

SPECIAL REQUIREMENTS:

Employment is contingent upon successfully passing an employee reference check, drug test, criminal background check and a five-year motor vehicle history check. This is an (exempt, non-exempt) position under FLSA regulations.

It is the policy of this Company to hire only U.S. citizens and noncitizens who are authorized to work in this country. As a condition of employment, you will be required to produce original documents establishing your identity and authorization to work, and complete the U.S. Citizenship and Immigration Service's Form I-9

Island Energy Services, licensee of the Texaco brand, is an equal opportunity, at-will employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.