Training Manager

Join Inframark's Community Management Services Team!

At Inframark Community Management Services, you’re not just starting a job — you’re building a career. We serve hundreds of master-planned communities and districts with top-tier support, and we invest just as much in our employees. Join a dynamic, innovative team where your growth and success matter. Grow Your Career. Build Stronger Communities.Apply Today!

Why Work for Inframark?

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.

The Training Manager is responsible for designing, implementing, and managing all training and onboarding programs for the HOA Community Management division. This includes new hire orientation, continuing education for all Community Managers, and quality assurance initiatives. The role ensures consistent delivery of high-quality training aligned with company standards, regulatory requirements, and strategic objectives. The Training Manager will report directly to the Vice President of Community Management and collaborate with leadership and cross-functional teams to drive improvements in efficiency, productivity, and quality.

PRIMARY RESPONSIBILITIES

- Design and implement training and quality assurance programs for CMS operations staff.

- Oversee new-hire orientation, product/service training, and software application training.

- Manage onboarding processes, including hardware/software setup for new employees.

- Develop and deliver continuing education modules; ensure compliance with CAM/LCAM certification requirements.

- Schedule training sessions and maintain the training calendar.

- Implement performance tracking metrics and provide monthly reports.

- Collaborate with department heads, HR, and Health & Safety for training initiatives.

- Evaluate training effectiveness through testing, observation, and feedback; update programs as needed.

- Provide coaching, technical direction, and ongoing development opportunities.

- Establish processes and tools to monitor staff performance and service improvements.

- Maintain awareness of training trends, developments, and best practices.

- Draw individualized training and development plans based on needs assessments and career paths.

- Ensure project/department milestones and budget adherence.

- Other duties as assigned.

KPIs & SUCCESS METRICS

- 90% of new hires complete onboarding within 30 days.

- 100% annual completion of continuing education.

- Training satisfaction score: 4.5/5 average.

- Reduce onboarding time by 20%.

- Maintain budget compliance.

EDUCATION / EXPERIENCE

Bachelor’s degree in business, Education, or related field (Master’s preferred). 7–10+ years of experience in training and development, preferably in property management. Knowledge of CAM/LCAM certification requirements.

TECHNICAL

- Advanced proficiency with Microsoft Office, LMS, and e-learning tools.

- Ability to work with basic office equipment & phone systems.

- Ability to work with numbers, including calculations.

- Ability to type 35 WPM, including alpha-numeric keys & 10-key machine.

COMMUNICATION

- Communicates clearly & professionally.

- Contributes to a positive internal & external customer experience.

- Maintains composure in challenging situations.

- Collaborate with others.

- Asks for constructive feedback.

- Promotes a culture of diversity, respect & accountability.

- Challenges others through productive discussion.

PROBLEM SOLVING & QUALITY

- Pay attention to detail.

- Identifies & solves complex issues.

- Thinks ‘big picture’ when assessing problems/opportunities.

- Develop innovative & creative solutions.

MANAGING FOR RESULTS

- Follows all company policies & SOPs.

- Delegates, prioritizes & manages the work of others.

- Balances competing priorities, scheduling issues & deadlines.

- Delivers effective feedback.

- Manages cost, quality & expedience.

LEADERSHIP & INITIATIVE

- Motivates & empowers others.

- Acts in accordance with company vision, mission & values.

- Takes accountability for own performance.

- Willing to take on additional assignments.

- Seeks out opportunities for leadership & development.

- Trains, coaches & mentors others.

- Champions change.

CURRICULUM & LMS EXPECTATIONS

- Conducts needs assessments, stakeholder interviews, and regulatory requirement reviews.

- Designs curriculum modules, objectives, delivery formats, and assessments.

- Develops lesson plans, multimedia content, and job aids.

- Configures LMS platform (SCORM compliance, HRIS integration, SSO security).

- Manages content uploads, version control, and branding.

- Automates notifications, progress reports, and gamification.

- Pilot tests programs, collects feedback, and adjusts content.

- Monitors adoption, completion rates, and continuous improvement.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending, and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Community Management - Inframark