Residential Services Scheduling Coordinator

Company: NOCO Energy Corp

Position: Residential Services Scheduling Coordinator

Location: Tonawanda, NY

Compensation: $25.00-$35.00 per hour (based on interview and experience)

Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused.

At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today.

What We’re Looking For

The Residential Services Scheduling Coordinator plays a key role in dispatching and coordinating residential technicians for service, maintenance, and installations. This position ensures efficient scheduling, route optimization, and clear communication between customers, technicians, and office staff.

What You Will Do

- Schedule and dispatch technicians based on urgency, skill set, and location

- Communicate daily capacity and availability with the CSR team to maintain a full schedule

- Utilize DispatchPro and CRM systems to optimize routes and monitor open jobs

- Prioritize and coordinate emergency service calls

- Maintain accurate records of service requests, assignments, and job status

- Communicate appointment updates and arrival times to customers

- Set on-call schedules within CRM and answering service portals

- Assist with parts ordering and coordinate with warehouse/procurement

- Monitor installations and pull required permits by township

- Adjust schedules in real time to address delays or technician availability

- Identify opportunities to improve scheduling efficiency and customer experience

What You Will Need

- High school diploma or equivalent

- 2–3 years of customer service experience (HVAC, plumbing, generators, or related industry preferred)

- Dispatching experience preferred

- Strong communication and problem-solving skills

- Ability to handle outbound calls and manage objections professionally

- Proficiency with computers and scheduling software

- Strong time management and ability to work under pressure

- Team-oriented with a service-first mindset

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer

- Ability to lift up to 15 lbs

What We Offer

- Competitive compensation

- Medical, dental, and vision insurance

- Company-paid life insurance & short-term disability

- 401(k) with company match

- Health Savings Account options

- Generous Paid Time Off

- 7 Paid Holidays

- Employee & Family Assistance Program

- Company-paid training

- Safety incentives

- Years-of-service recognition incentives