Representative, Customer Service

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

Embark on a customer-centric journey with us at Liberty! As a Customer Service Representative, your primary responsibility is to create positive customer experiences. You'll play a crucial role in ensuring customer satisfaction. In this role, you'll be the face of our company, providing top-notch service both in person and over the phone. If you're passionate about delivering exceptional customer service, thrive in a dynamic environment, and are ready to contribute your skills to a team-oriented company, we want to hear from you! Apply now and become an integral part of our customer-focused team. Your exciting career awaits! Hours are Monday to Friday 9:30am - 6pm with a 30-minute lunch.

Accountabilities

The Customer Service Representative (CSR) is responsible for providing exceptional customer service to Liberty clients and customers accessing the company by telephone or email. The CSR provides the first point of customer contact for all inbound and outbound customer support and represents the company and our customer service philosophy with the utmost integrity. This position will ensure that all clients are greeted in a courteous and professional manner and will assist the customer according to company policies.

- Perform duties in compliance with laws, regulations, company policies and procedures. Adhere to Liberty security policies. Provide accurate information regarding Liberty services and guidelines.

- Communicate to field and office personnel regarding routine and emergency situations.

- In time this associate will learn and possess the skills needed to process customer contacts promptly and respond in a respectful, polite, professional, timely manner to evaluate, advise, and expedite requests to serve customer needs.

- Develop the ability to diagnose by reviewing and resolve delinquent accounts. Demonstrate understanding while assisting customers in making adequate payment arrangements.

- Respond to customer emergencies with a sense of imperativeness and serve as communication link between field operations personnel and the customer.

- Ability to field after hours call outs and handle emergency situations while assessing customer information to expedite the restoration of services required.

- Willingness to perform other customer focused duties as needed.

- Ability to answer the phone, listen actively, relay information and type basic information simultaneously.

- Punctual and reliable attendance required.

Education and Experience

- High school diploma or equivalent certification required

- Experience in Customer Service required Requires excellent telephone etiquette, verbal communication, and customer relation skills.

- Must possess organizational, multitasking, and problem-solving skills, in addition to an aptitude for math.

- Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.

What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

- Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one

- Annual bonus and merit increase eligibility

- Life insurance, and short-term & long-term disability

- Employee Stock Purchase Program

- Free Employee Assistance Program & Headspace account

- 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days

- Tuition reimbursement, professional development opportunities, & reimbursement for certification costs

- Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.