Program Manager Safety, Training, and Workforce Development

The Program Manager supports the Safety, Training, and Workforce Development department by coordinating and standardizing program operations, managing learning and compliance systems, and ensuring efficient, consistent processes across all safety, training, and workforce development functions. This role provides centralized logistical, administrative, and data management support to improve the accuracy, accessibility, and quality of services provided to member cooperatives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

ESSENTIAL FUNCTIONS

- Develops, maintains, and improves standardized processes, tools, and documentation to ensure consistent and efficient delivery of departmental programs.

- Coordinates workflows across safety, training, workforce development, and member-support initiatives to ensure aligned timelines, communication practices, and operational consistency.

- Maintains comprehensive departmental records, including safety, training, credentialing, and regulatory documentation, ensuring accuracy and standardized recordkeeping practices.

- Manages the Learning Management System (LMS); ensures accurate data entry, system functionality, and effective cooperative user support.

- Maintains databases for safety programs, training records, REAP, and credentialing; ensures data integrity and timely production of internal and member reports.

- Supports cooperative compliance efforts by preparing and providing documentation required for audits, certifications, and regulatory reporting.

- Coordinates logistics for department training programs, meetings, workshops, and related events, including scheduling, trainer coordination, registration management, communications, and post-event documentation.

- Creates and distributes standardized itineraries, agendas, and program materials, and ensures timely posting of information to the department’s web pages and communication channels.

- Provides coordination support for safety-related programs, including RESAP, random drug and alcohol testing, and emergency planning.

- Serves as a liaison to national and statewide partners to integrate updates, maintain program alignment, and support cooperative participation.

- Supports emergency management response processes by maintaining accurate cooperative contact plans and assisting with mutual-aid coordination under established protocols.

- Supports administration of workforce development programs, including REAP and related academic partnerships.

- Maintains credentialing and continuing education records for Board and staff programs and coordinates scheduling with external trainers and facilitators.

- Provides administrative support for the Operations & Engineering Professional Section, including agenda preparation, minute-taking, materials management, and follow-up tracking.

- Serves as a consistent point of contact for member cooperatives, ensuring timely and accurate communication across all program areas.

- Manages routine financial processes for assigned programs, including invoices, payments, and reporting, ensuring accuracy and adherence to organizational procedures.

- Identifies opportunities to streamline administrative workflows and develops tools, templates, or processes to increase efficiency and consistency.

- Builds and maintains strong cross-departmental partnerships to support seamless coordination of collaborative projects and initiatives.

OTHER FUNCTIONS

- Attends trainings, conferences, and professional development activities to remain current on industry standards and maintain certifications.

- Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

- None

EDUCATION AND EXPERIENCE

To perform this job successfully, an individual should have an equivalent of the following education and/or experience.

- Associate degree required; Bachelor’s degree strongly preferred.

- Three (3) or more years of experience in program coordination, project management, administrative operations, or a related field.

- Experience in utilities, safety programs, training administration, or workforce development preferred.

- Valid driver’s license required.

KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skills and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

- Strong organizational, planning, and project coordination skills with the ability to manage multiple concurrent programs.

- Proficiency with information systems, databases, learning management platforms, spreadsheets, and standard office software.

- Excellent written and verbal communication skills, with the ability to support diverse stakeholders and communicate information clearly to groups.

- Ability to analyze data, prepare reports, and maintain accurate and compliant documentation across programs.

- Strong judgment, problem-solving abilities, and the ability to interpret policies and navigate ambiguity.

- Ability to prioritize, manage time effectively, and maintain confidentiality.

WORK ENVIRONMENT/PHYSICAL DEMANDS

The environmental and physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

- Ability to work in a fast-paced, deadline-oriented office environment on a flexible work schedule.

- Ability to work independently with minimal supervision; must frequently take action based on interpretation of policies.

- Ability to sit and stand for periods of time and to move intermittently throughout the workday within or between departments or facilities.

- Strong sensory skills, such as good hearing, dexterity, feeling, and good eyesight, including the use of color perception and peripheral vision.

- Ability to interact frequently with others, both in person and through phone, e-mail, and written correspondence.

- Ability to speak clearly.

- Ability to lift/carry up to 20 pounds.

- Travel required approximately 20 to 25 percent of the time; overnight travel may be required.

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