Product Manager - Customer Journey

About Jetson

Jetson is on a mission to accelerate the transition of 100M homes across North America away from burning fossil fuels to sustainable energy use. Here at Jetson, we believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, which can be dramatically reduced by converting to heat pumps, however, adoption lags due to high cost and friction in the retrofit process today. Solving one layer of the value chain won’t move the needle on adoption. Mass adoption will come when it becomes a no-brainer for homeowners to transition. That is why Jetson is building the first fully vertically integrated home electrification company. Jetson will make it simple, transparent and affordable for everyone to get a heat pump.

The Opportunity

We are searching for a visionary product leader to design and own the experience that converts millions of homeowners to sustainable energy. This role is a massive opportunity to lead the end-to-end customer journey—from first marketing touchpoint to seamless installation and beyond. You will operate at the critical nexus of customer experience, design, engineering, and business strategy, with a mandate to create intuitive, category-defining user experiences that unlock frictionless self-service and drive our mission

You’ll be responsible for defining the product vision for customer-facing experiences, translating customer needs into clear requirements, and partnering closely with Design and Engineering to deliver delightful, measurable outcomes.

What You Will Do

- Define and optimize the end-to-end front-end customer journey (e.g., discovery, onboarding, core flows, and engagement)

- Identify and preemptively solve friction points through real-time data analysis, advanced analytics, and AI-driven personalization of the customer journey.

- Establish a clear vision and roadmap for customer-facing experiences aligned with company goals.

- Translate strategy into well-defined epics, user stories, and acceptance criteria

- Work closely with Product Design to deliver elegant, usable, and accessible interfaces.

- Align with Marketing, Growth, and Customer Success on messaging, experimentation, and lifecycle improvements

- Define success metrics and monitor performance, leveraging predictive modeling and AI to forecast outcomes and inform product strategy.

- Design and execute high-velocity experiments (A/B tests, usability studies), using data and AI-informed insights to accelerate product iteration and learning.

- Create AI agents to automate tedious tasks and optimize customer interactions.

What You Bring

- Experience leading end-to-end product strategy and execution for customer journeys spanning acquisition, onboarding, engagement, and AI agents.

- Designed and optimized customer journeys across digital and operational touch points, reducing friction and improving NPS/CSAT.

- Expertise in applying AI across customer journey mapping, personalization, and optimization—using predictive insights, behavioral data, agentic workflows and experimentation to create differentiated, end-to-end customer experiences at scale.

- Excellent communication, facilitation, and stakeholder management skills.

- Proven ability to translate complex market needs into actionable product requirements.

Job Type:

Full-time

Pay:

$165,000 - $195,000 per anum

Benefits

Dental Care

Extended Health Care

Vision Care

Life Insurance

Disability Insurance

Education Support

Equity

Work Location:

In person - Vancouver preferred, remote considered for the ideal candidate.

Do you feel like you don't have everything that's listed above but can still do the job? If you have some of the skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply!