Process Training Facilitator- Billing

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a

Process & Training Facilitator (Billing)

in

New Iberia

– a role that is critical in making sure our customers get the electricity, heating and cooling they need.

Why Aggreko?

Here are some of the perks and rewards.

- Competitive compensation package

- Annual bonus program tied to company and individual performance

- No premium cost medical plan option available

- Paid training programs

- Career growth opportunities and tuition reimbursement

- Safety-focused culture

What you’ll do:

- You will be based in our New Iberia, LA service Center

- Translate business requirements into effective training interventions focused on billing processes and their integration with other departments.

- Recommend work procedures and processes that support company and departmental standards, procedures, and strategic directives.

- Acclimate new hires to the business and conduct orientation sessions, especially related to billing and cross-departmental workflows.

- Deliver training courses that support effective operations, excellent customer service, and accurate billing practices.

- Periodically evaluate ongoing training programs to ensure they reflect any process or system changes.

- Support the business in improving communication, implementing processes, and enhancing efficiency where possible.

- Collaborate with internal subject matter experts to customize training content to Aggreko’s specific billing workflows and tools

What We’re Looking For

- Associate’s degree (A.A.) or equivalent combination of education and experience, plus 3-5 years’ experience in a relevant role, ideally with billing, finance, or process training focus.

- Strong PC literacy in Microsoft Office Suite, with expert-level skills in Excel (formulas, pivot tables, data analysis, reporting).

- Experience with ERP systems or customer relationship management (CRM) databases is highly desirable.

- Proven ability to translate complex billing processes into clear, engaging training content using strong analytical and process mapping skills to visualize workflows and identify improvement opportunities.

- Excellent verbal and written communication skills, with strong facilitation capabilities for workshops and interactive sessions.

- Ability to work in a fast-paced, high-energy environment with multi-tasking capabilities with proven initiative, attention to detail, critical analysis, and organizational skills.

- Ability to prioritize workload effectively and deliver training on schedule.

- Adaptability and willingness to quickly learn Aggreko’s business context and culture.

- Comfortable using virtual training platforms, presentation tools, and collaboration software.

Find out more and apply now.

Bring your energy. Grow your career. Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.