American Water

Principal Learning & Development, Strategic Programs

LocationCamden, NJ
Job TypeFull-time
Salary$130,000-$140,000

About This Job


Requisition ID: 108353


Share Our Purpose. Be Yourself. Feel Valued.


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.


About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.


As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.


American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.



Position Information


$130,000 - $140,000

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!


Primary Role

Responsible for driving learning initiatives that support organizational transformation. This role will develop the strategy and deliver effective learning experiences for our transformation initiative by recommending, designing, implementing, and evaluating learning programs.


Key Accountabilities

Change Management: Partner with Change Management to provide learning solutions that promote employee engagement and support the transformational changes ensuring smooth adoption and reducing resistance to new ways of working.

Continuous Improvement: Stay current on industry best practices for transformation learning. Utilize data to identify areas for improvement, track progress, and make informed decisions. This involves collecting, analyzing, and interpreting data to drive continuous improvement for learning programs.
Learning Needs Analysis: Conduct thorough needs analysis to identify existing skill sets gaps related to our organizational transformation initiatives.
Metrics & Reporting: Define and assess the effectiveness of learning programs and continuously improve them based on feedback and performance metrics.
Program Design and Delivery: Oversee the development and delivery of measurable and sustainable learning programs that enhance skills, knowledge, and competencies across the organization.
Stakeholder Communication: Serve as the primary point of contact for all learning related inquiries, engage with stakeholders to identify learning needs and ensure learning programs meet organizational objectives.
Strategic Learning Initiatives: Develop and implement strategic learning initiatives that support organizational transformation and align with business goals.


Knowledge

Strong knowledge of internal and partner expectations, business strategies, products, services, systems, and processes.

Responsible for managing the full learning life cycle of needs analysis, course and curriculum design, development, implementation, and evaluation.
Excellent communication, presentation, and facilitation skills, with the ability to engage and motivate diverse audiences.
Familiar with Learning Management Systems (LMS), e-learning authoring tools, and other learning technologies.
Ability to manage multiple priorities in a fast-paced environment and work effectively across diverse project teams.
Strong project management skills, with the ability to plan, execute, and assess learning initiatives.
Strong understanding of transformation trends, technologies, and best practices in learning.
Familiarity with blended learning approaches and adult learning principles such as ADDIE / 6 Disciplines of Breakthrough Training
Confident in developing and presenting to Executive Leaders .


Skills

Relevant Mindsets: Growth mindset, entrepreneurship, customer centricity, data- driven, systems/design thinking, embracing the operating principles, and change leadership.

Results Oriented: Willingness to commit and drive activities to completion; Take the lead and provide direction; Ability to make decisions at the project team level and properly escalate those decisions that cannot be resolved on a timely basis.
Strategic Thinker: Strong strategic skills to develop long term visions and the ability to translate them into actionable roadmaps that are broadly accepted; Ability to articulate vision of transformation efforts and a sense of mission; Possesses strong analytical skills, good listening skills with ability to effectively coach and mentor others; must be able to lead by influence.
Strong Communicator: Ability to build substantial organizational awareness and trust quickly; ability to explain complex organizational set-up and concepts in an easily understandable written format; Excellent interpersonal and communication skills and proven ability to work effectively at all levels in the organization.
Strong Presentation Skills: Engaging a variety of audiences from the frontlines to executive leadership; Strong presentation, verbal, and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to all levels of leadership.
Team player: Ability to generate enthusiasm and drive commitment; ability to collaborate with virtual teams across the organization, located in different time zones and with diverse cultures; highly collaborative work style; Exhibits effective team skills.
Well-organized: Ability to manage multiple tasks at once while keeping an eye on the big picture and documenting progress; Effectively manage multiple competing priorities with high attention to detail.


Experience/Education

Bachelor’s degree in organizational development, Business Administration, Human Resources, or related field. (Advanced degrees or certifications in learning, change management, or organizational/digital transformation are a plus.).

Overall, 7-10 years’ experience with a focus of 5+ years’ experience in adult learning, and at least 2 years in a leadership role on large-scale IT or organizational transformation projects.

Certifications in project management (e.g., PMP, Agile) or adult learning (e.g., ATD, CPTD) are a plus.


Work Environment

Primarily an indoor office environment with a hybrid work schedule.


Travel Requirements

Up to 50% travel

May require field visits


Competencies


Champions safety


Customer obsessed


Cultivates innovation


Nimble learning


Drives Results


Collaborates


Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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