Generac

Post Sales Support I

LocationWaukesha, WI
Job TypeFull-time

About This Job

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Post-Sales Support I provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication, and final resolution.


Major Responsibilities

Provides accurate information to customers in a friendly and timely manner.
Displays a sense of urgency in anticipating, understanding, and meeting customer’s needs.
Ensures queue management and workload volumes are handled in a timely manner and customer (internal and external) service levels are met.
Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
Achieves incoming call goals.
Remains current on products, services, and promotions. Maintains product knowledge through training and continuing education.
Performs other duties as assigned


Minimum Qualifications:

High School Diploma or equivalent.
6 months experience handling a high volume of inbound calls or in a customer support role required.


Preferred Qualifications:

Previous experience using SAP or equivalent ERP


Knowledge / Skills / Abilities

Proficient with Microsoft Office Suite (e.g., Word, Excel, Outlook).
Intermediate computer skills.
Excellent verbal and written communication skills.
Strong customer service skills.
Excellent problem-solving skills.
Ability to keyboard 40 wpm while on the phone with customers.
Ability to provide customer friendly etiquette.
Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner.
Ability to troubleshoot issues, offer accurate information.
Ability to work independently with a high attention to detail.
Availability to work flexible hours.
Accurate grammar, punctuation, and spelling; and can-do attitude.
Understand and applies technical skills, methods, and process to perform at the required level.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Similar Jobs

company-logo

Post Sales Support I

Generac
Job TypeFull-time
 
Waukesha, WI
22 days ago
ZW

Sales Support

Zters Waste Value
Job TypeFull-time
Salary
$37440 - $39520
Houston, TX
29 days ago
company-logo

Inside Sales Support

Brown Equipment Company BEC
Job TypeFull-time
 
Indianapolis, IN
16 days ago
company-logo

Inside Sales Support

Brown Equipment Company BEC
Job TypeFull-time
 
Indianapolis, IN
22 days ago
company-logo

Sales Support Representative

UDI, Inc
Job TypeFull-time
Salary
$41600 - $45760
Rogers, AR
1 day ago
company-logo

Sales Support Representative

Colonial Countertops
Job TypeFull-time
 
Kelowna, BC
15 days ago
PP

Administrative Sales Support

Paramount Power Inc
Job TypeFull-time
Salary
$37440 - $41600
Saint Petersburg, FL
1 day ago
company-logo

Product Support Sales Representative

Kirby-Smith Machinery, Inc.
Job TypeFull-time
 
Odessa, TX
4 days ago
company-logo

Sales Support Specialist

Illinois Pro Roofing, LLC.
Job TypeFull-time, Contract
Salary
$40000 - $45000
Frankfort, IL
6 days ago
company-logo

Sales Support Assoc

MRC Global
Job TypeFull-time
 
West Virginia, WV
7 days ago
company-logo

Sales Support Specialist

Badger Meter
Job TypeFull-time
 
Milwaukee, WI
7 days ago
company-logo

Product Support Sales Representative

Murphy Tractor & Equipment Co., Inc.
Job TypeFull-time
 
Great Bend, KS
9 days ago
company-logo

Sales Support Manager

Sandvik
Job TypeFull-time
 
Smyrna, GA
23 days ago
company-logo

Sales Support Manager

Sandvik
Job TypeFull-time
 
Juneau, AK
23 days ago
company-logo

Product Support - Inside Sales

Mellott
Job Typefull_time
 
7 days ago
company-logo

Sales Support Associate

MRC Global
 
West Virginia, WV
6 days ago
company-logo

Sales Support Associate

Custom Aluminum Products
Job TypeFull-time
Salary
$33280 - $43680
South Elgin, IL
6 days ago
company-logo

Sales Support Associate

MRC Global
 
Texas, TX
6 days ago
company-logo

Technical Sales and Support

OPW, a Dover Company
Job TypeFull-time
 
Saint John, NB
9 days ago
company-logo

Outside Sales Support Specialist

Mansfield Energy Corp
Job TypeFull-time
 
Houston, TX
17 days ago

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
7 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
9 days ago
DM

Apprentice Lineman

Delta Montrose Electric Association
Job TypeFull-time
 
Montrose, CO
13 days ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Summer 2025 Student Intern - IT

Entergy
Job TypeSeasonal, Internship
 
New Orleans, LA
30 days ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
21 days ago
company-logo

Associate Attorney

Buffalo Biodiesel Inc.
Job TypeFull-time
 
Buffalo, NY
20 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
2 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
about 1 month ago
HM

Lineworker Apprentice I

Henderson Municipal Power & Light
Job TypeFull-time
 
Henderson, KY
17 days ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
28 days ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
13 days ago
GU

Natural Gas Utility Laborer

GMC Underground
Job TypeFull-time
Salary
$33280 - $47840
Mobile, AL
28 days ago
company-logo

JOURNEYMAN LINEMAN - WOODLAND PARK

CORE Electric Cooperative
Job TypeFull-time
 
Woodland Park, CO
25 days ago
company-logo

2025 Summer Internship - Engineering

Gerdau North America
Job TypeInternship
 
Charlotte, NC
29 days ago
company-logo

Assembler/Production

Uptalent
Job TypeContract
Salary
$37440 - $49920
Oklahoma City, OK
30 days ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, Pennsylvania
3 months ago
company-logo

Landman

BCFP Capital
Job TypeFull-time
 
Houston, Texas
3 months ago
company-logo

Tank Wagon Driver - CDL B

Rhinehart Oil
Job TypeFull-time
Salary
$66560 - $66560
Rifle, CO
27 days ago