Custom Aluminum Products

Sales Support Associate

South Elgin, IL

Full-time

$33,280-$43,680

About This Job

Customer Service Representative

Location: South Elgin, IL

Company: Casco Industries (cascoonline.com)

Job Type: Full-Time

Casco Industries, a growing manufacturer of high-quality windows and doors, is seeking a Customer Service Representative to join our dynamic team. As our company continues to expand, we’re looking for someone who’s comfortable wearing multiple hats, eager to learn, and ready to take the initiative to help drive our growth.

Our entire business is built around exceptional service—this role is a cornerstone of that vision. You’ll be working in a collaborative, team-driven environment where your efforts directly contribute to our success. We celebrate wins together and support each other through challenges.

Schedule:

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Monday–Friday, 8:00 AM to 5:00 PM

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Some Saturday hours required during busy seasons

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On-site role in South Elgin, IL

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Business casual dress code

Key Responsibilities:

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Accurately enter and process customer orders

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Prepare quotes for residential and commercial window and door projects

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Assist customers face-to-face, by phone, and via web conferencing

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Collaborate with internal departments to ensure seamless order fulfillment

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Take ownership of tasks and actively support team goals

What We’re Looking For:

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A proactive self-starter with strong multitasking ability

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Comfortable in a fast-paced, evolving environment

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Willingness to adapt, pitch in, and support different roles when needed

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Excellent communication and organizational skills

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Solid computer proficiency, including Microsoft Office programs

What We Offer:

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On-the-job training to support your success from day one

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401(k) plan with company match, up to 4%

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Healthcare benefits package including medical, dental, and vision through Blue Cross Blue Shield

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A team-oriented environment with opportunities for long-term growth

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Competitive pay based on experience and skillset

___________________

Job Type: Full-time

Pay: $16.50 - $21.00 per hour

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Health insurance

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Paid time off

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Professional development assistance

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Referral program

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Vision insurance

Schedule:

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Day shift

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Monday to Friday

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Weekends as needed

Work Location: In person

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