Product Support - Inside Sales

Job Scope

Speak to clients on the phone highlighting salable features, quote prices, and credit terms.

Prepare sale orders for customers that placed them.

Estimate deliver date to customer and maintain the relationship with the customer after the sale.

Enter customer data into database.

Essential Duties

Handle incoming calls for replacement parts for aggregate related equipment

Compile lists of prospective customers for use as sales leads

Make outbound calls to potential and existing customers by telephone and email to qualify leads and sell products and services

Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained

Track stock levels

Estimate date of delivery to customer

Build and maintain customer relationships

Enter new customer data and other sales data for current customers into computer database

Works with outside sales representatives to keep account activities and literature up to date

Inform Parts Sales Manager of any large dollar quote prior to any special pricing concessions or adjustments for competitive analysis

Investigates and

resolves customer problems with deliveries

Secondary Duties

Maintain a safe and clean work area

Perform other duties as assigned

Knowledge, Skills, And Abilities

Excellent interpersonal and communication skills

Thorough knowledge of Microsoft Office and other computer applications

Good organizational skills

Education Requirements

High school diploma, GED, or equal years of experience

Experience Requirements

One year of customer service, sales, or warehouse experience preferred

Physical Requirements

Individual must be prepared for:

Reaching - 10% of shift

Bending - 5% of shift

Pushing - 0% of shift

Pulling - 5% of shift

Climbing - 0% of shift

Sitting - 85% of shift

Overhead work - 0% of shift

Standing - 15% of shift

Walking - 15% of shift

Lifting up to 50 pounds - 5% of shift

Employee must perform essential functions of the job with or without reasonable accommodation.

The company will provide reasonable accommodation to a qualified individual with a disability, as defined by the ADA, who has made the company aware of his or her disability, provided that such accommodation does not constitute an undue hardship on the company.

Other Requirements

Pass a pre-employment drug screen and pre-employment physical

Work Environment

Work takes place in a climate controlled office.

The volume in the office is typically quiet.

Career Ladder

This position could lead to advancement to a managerial position.

Safety

Promote a Healthy and Safe Culture

Empower employees to make the workplace safe

Establish employee ownership for safe behavior and awareness

Plan safety into all tasks

Learn from unsafe experiences to prevent future accidents

Performance Standards

The criteria for evaluation in this position

Include, But Are Not Limited To, The Following

Successful development and timely completion of individual and divisional annual objectives

Accomplishment of professional development goals as established in the employee performance evaluation

Demonstrated strong interpersonal skills in building and maintaining levels of trust and respect

Satisfactory annual evaluation by supervisor