Brown Equipment Company BEC

Inside Sales Support

LocationIndianapolis, IN
Job TypeFull-time

About This Job


Position Summary

The Inside Sale Support role is responsible for processing parts orders received from the outside sales team, customer phone inquiries, and walk-in traffic. This position plays a key role in supporting parts operations through vendor coordination, accurate order entry.


Essential Functions


Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.


PARTS OPERATION

Respond professionally and promptly to incoming requests from customers and outside sales team
Develop, communicate, manage and monitor effective parts department processes to ensure internal and external customer satisfaction
Maintain an accurate inventory control system, including ongoing and annual physical effective parts inventory control system that includes a continuous and annual physical inventory and proper counter procedures
Submit all parts warranty and return claims within the required time frame to receive maximum credit
Generate purchase orders for drop shipments, rush and special orders into the ERP system
Maintain retail shop area to include restocking shelves and modifying layout in collaboration with marketing department for optimal product visibility


SALES SUPPORT

Support the outside sales team with order fulfillment and quoting
Process and expedite customer parts and sales orders
Create, maintain and verify parts quotes, sales and service orders
Build and maintain strong vendor and manufacturer relationships
Oversee freight logistics with equipment delivery for service and sales
Capture and maintain accurate data in the ERP system
Proactively communicate issues or opportunities to the outside sales team


Knowledge, Skills, And Abilities

Strong communication and organizational skills
Excellent multitasking in a fast-paced environment
Customer-focused mindset
Self-motivated and dependable
Team-oriented with a collaborative spirit
Strong technical and mechanical aptitude preferred


EDUCATION And/or EXPERIENCE

High school diploma or equivalent
Familiarity with ERP systems (Netsuite preferred)
Prior experience in a parts department or similar environment

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