UDI, Inc

Sales Support Representative

Rogers, AR

Full-time

$41,600-$45,760

About This Job

Job Overview:

We are seeking a friendly, organized, and proactive Sales Support Specialist to oversee daily office operations, assist with sales inquiries, and provide exceptional support to both our team and walk-in customers. This role involves managing front office functions, coordinating order entry, and assisting with basic project and vendor coordination. Strong communication skills, attention to detail, and proficiency in Microsoft Office Suite—especially Excel and Outlook—are essential.

Key Responsibilities:

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Greet and assist walk-in customers, providing product information in a professional, approachable manner

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Support walk-in sales, including preparing quotes and entering orders

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Manage front office operations: answer phones, respond to emails, and handle office supplies

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Provide excellent customer service and follow-up on sales leads

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Maintain accurate records, files, and databases in Excel and internal systems

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Respond promptly and professionally to customer concerns and inquiries

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Draft and send clear, professional emails to clients, vendors, and staff

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Support light project tracking and coordinate vendor deliveries as needed

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Assist with invoicing, billing reports, and maintaining customer records

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Keep the office clean, organized, and running efficiently

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Coordinate calendars, meetings, and internal communication

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Assist with additional administrative tasks as needed to support the team

Qualifications:

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Strong customer service and interpersonal communication skills

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Proficiency in Microsoft Office Suite, especially Excel, Outlook, and Word

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Prior experience in office management, administrative, or customer-facing roles preferred

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Familiarity with construction or building material supply is a plus

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Strong organizational skills with the ability to multitask and prioritize

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Comfortable learning product details and assisting with sales-related questions

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Experience in construction, retail, or project coordination is a plus

To be successful in this role, you will be expected to consistently demonstrate the ability to:

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Provide exceptional customer service in a fast-paced, detail-oriented environment

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Take initiative to provide good customer service

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Stay organized and flexible in response to shifting priorities and customer needs

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Collaborate with vendors, sales staff, shop personnel, installers, and leadership

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Communicate clearly and professionally with customers, coworkers, and subcontractors

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Respond quickly and respectfully to questions, concerns, and walk-in inquiries

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Listen actively, communicate effectively, and represent UDI with professionalism

As a UDI team member, you can expect:

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A Monday–Friday daytime schedule with competitive compensation

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Eligibility for a monthly performance-based bonus after 3 months

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A collaborative team that supports professional growth and development

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Paid time off, paid holidays, and merit-based advancement opportunities

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Annual Profit Sharing and 401(k) with employer match

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Health, dental, and vision insurance

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A casual, hands-on work environment with opportunities to learn construction and custom fabrication processes

Join our team as a Sales Support Specialist and play a vital role in ensuring smooth operations while helping customers find the right solutions. Your contributions will be appreciated, and your growth supported!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Health insurance

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Life insurance

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Paid time off

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Vision insurance

Compensation Package:

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Holiday pay

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Monthly bonus

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Overtime pay

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Performance bonus

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Profit sharing

Schedule:

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Monday to Friday

Application Question(s):

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Do you have experience working in construction, retail building materials, or a related field?

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Why do you think you’d be a good fit for this position?

Experience:

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Customer service: 2 years (Preferred)

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Microsoft Office: 2 years (Preferred)

Ability to Commute:

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Rogers, AR 72756 (Preferred)

Work Location: In person

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