Colonial Countertops

Sales Support Representative

LocationKelowna, BC
Job TypeFull-time

About This Job


Position Summary

Colonial Countertops, a leading provider of high-quality countertop solutions, is seeking a motivated and customer-oriented Sales Support Representative to join our team. In this role, you will be responsible for assisting customers throughout their countertop selection and purchasing process, providing exceptional service and product knowledge.

If you are an enthusiastic, detail-oriented individual who thrives in a fast-paced, customer-centric environment, we encourage you to apply for this exciting opportunity at Colonial Countertops.


Job Duties and Responsibilities

Greet and welcome customers to the showroom, providing a warm and inviting sales experience
Engage with customers to understand their project requirements, design preferences, and budgetary needs
Showcase and explain the features and benefits of our diverse countertop materials, including quartz, granite, and other surfaces
Collaborate with customers to select the perfect countertop solution that meets their aesthetic and functional requirements
Provide accurate pricing information, lead time estimates, and product availability details
Assist customers with scheduling in-home measurements and coordinating installation appointments
Maintain a thorough understanding of our product catalog, pricing, and promotional offerings
Ensure the showroom is well-organized, clean, and visually appealing to customers
Support the sales team by performing administrative tasks, such as order processing and customer follow-ups
Provide exceptional customer service in a professional manner
Contribute to team effort and complete other duties as required or assigned.


Qualifications

High school diploma or equivalent
1-2 years of experience in a customer-facing sales or retail role, preferably in the home improvement or design industry
Strong interpersonal and communication skills, with the ability to effectively engage with customers
Excellent problem-solving and critical thinking skills to address customer needs
Proficiency in using sales software and computer applications
Passion for home design, décor, and customer service


Why work for Colonial?

We take pride in a work environment that’s inclusive, and team oriented.


Colonial offers:

Extended Health and Benefits package after 3 months of full-time employment
RRSP program where we will match a portion of your contributions
family and employee assistant programs
competitive wages
casual attire
opportunity for growth within our organization.

Colonial Countertops fosters a safe work environment for each and every employee. We value all our employees and their families.


#cc


Job Types: Full-time, Permanent


Pay: $22.00-$25.00 per hour


Additional pay:


Overtime pay


Benefits:

Casual dress
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care


Flexible language requirement:


French not required


Schedule:

8 hour shift
Monday to Friday


Experience:

Customer service: 1 year (preferred)
Inside sales: 2 years (required)


Work Location: In person


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