Duties and responsibilities include providing a prompt and professional service to clients to ensure efficient operation of the department. Support managers, and clients through a variety of tasks related to organization and communication.
Essential Duties and Responsibilities
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Receive orders via fax, mail, and phone sort and distribute
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Take recipient calls/emails and check point totals for each customer
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Check status of orders and provide tracking
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Check availability of items and verify item descriptions for clients
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Answer Help Emails in a timely matter
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Process returns, credit memos, and enter cases in Dynamics
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Enter international shipping charges
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Delete discontinued items from client orders
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Complete and send customer memo’s regarding discontinued items, order problems, additional customer information
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Act as the backup switchboard operator when needed