Call Center Agent

Call Center Agent

- Shelby, NC

- Monday - Friday

- 9:00A M - 6:00PM

- $16.00 hourly

- Minimum 1-3 years experience in outbound calling

- Bonus opportunities

Position Summary

Duties and responsibilities include providing a prompt and professional service to clients to ensure efficient operation of the department. Support managers, and clients through a variety of tasks related to organization and communication.

Essential Duties and Responsibilities

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Receive orders via fax, mail, and phone sort and distribute

- Take recipient calls/emails and check point totals for each customer

- Check status of orders and provide tracking

- Check availability of items and verify item descriptions for clients

- Answer Help Emails in a timely matter

- Process returns, credit memos, and enter cases in Dynamics

- Enter international shipping charges

- Delete discontinued items from client orders

- Complete and send customer memo’s regarding discontinued items, order problems, additional customer information

- Act as the backup switchboard operator when needed

- All other duties as assigned

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

- Dental insurance

- Health insurance

- Paid training

- Vision insurance

Work Location: In person