Call Center Representative

Overview:

Are you a money-motivated sales associate? Do you wanna make on average upwards of $25/hr? Red Cap Plumbing & Air may be the place for you!

We are looking for a sales associate who is strong with outbound calling to take charge in our call center!

Looking for someone with open availability for work.

What's in it For Me?

- Base $16 - $18/hr with potential to make on average $25-$30/hr with commissions!

- Robust PTO Plan

- Health, Vision and Dental plans for you and your family to choose from

- 401K Retirement Plan with company match

- Life Insurance, Short-Term and Long-Term Disability

- Continuous Training for your Professional Development

- Working in a dynamic, collaborative, and fun environment

- Coached and supported career growth

Responsibilities:

- Making/handling high volume of outbound calls

- Successfully handle high volume inbound customer service calls

- Respond to e-mail inquiries

- Receive and record completed work orders from field technicians

- Expedite unresolved customer grievances to designated departments for further investigation

- Maintain accurate customer information and scheduled appointment details

- Actively promote and sell new or additional services or products when applicable

Qualifications:

- High School Diploma or GED preferred

- 1-year customer service experience

- Basic computer proficiency, particularly with Microsoft applications

- Experience with Service Titan is a plus.

- Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.

- Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.