Inside Sales Representative - Inbound Sales & Support

Inside Sales Representative – Inbound Sales & Support Location: Calgary, AB (Hybrid) Department: Inside Sales Reports to: VP of Sales

Are you detail-obsessed, quick to learn, and great at building rapport with customers? Do you thrive on solving problems, matching customer needs to the right product specs, and ensuring every order is 100% accurate? If so, AFTI WatchDog wants you on our team!

At AFTI, we don’t just sell cutting-edge technology—we make sure our customers get exactly what they need, when they need it. That’s where our Inside Sales Team comes in. We’re growing fast, and we’re looking for an Inside Sales Representative who’s committed to accuracy, customer satisfaction, and keeping orders moving smoothly from start to finish.

As an Inside Sales Representative, you’ll be the go-to expert for processing inbound requests—from parts orders and warranty claims to new unit sales for our existing customers. You’ll gather the right information, diagnose product specifications, and ensure every detail is correct before it hits the field. Your work will have a direct impact on how efficiently our customers can operate.

Key Responsibilities:

Inbound Sales & Support

- Process inbound parts orders (~1,000 annually)

- Manage warranty claims (~400 annually)

- Process new unit sales to existing customers (~100 annually)

- Confirm order details with a focus on accuracy—no errors

Information Gathering & Order Setup (~300 orders annually)

- Collect and verify key order details:

- Location information

- Unit types and sensors

- Shipping location

- Alarms, reports, and user setup

- Configuration scripts and installer details

- Diagnose product specifications based on customer descriptions

What Success Looks Like:

- All orders processed accurately with no errors

- Positive customer feedback and strong rapport with clients

- Smooth handoffs to operations and field teams with all information complete

- Quick turnaround time on parts, warranty, and new unit requests

Qualifications:

- 1+ years in sales or account management a definite asset

- Post-secondary education or equivalent combination of experience and education may be considered

- Friendly, professional communicator who can build rapport quickly

- Quick learner, detail oriented who can absorb technical product information and apply it effectively

- Tech-savvy and comfortable with multiple software platforms

- Experience in inside sales, order processing, or customer service (oil & gas or industrial IoT is a bonus)

Why Join AFTI WatchDog?

At AFTI, we’re revolutionizing remote field operations. Our technology helps field teams save time, improve safety, and make smarter decisions—and as part of our Inside Sales Team, you’ll play a key role in getting that technology into the right hands, the right way.

We’re a team that celebrates wins, supports each other, and never settles for average. If you’re ready to join a mission-driven company where accuracy and service truly matter, this is your next career move.