Call Center Agent

Job Details

Description Tasks and Responsibilities:

- Answer inbound telephone calls.

- Make outbound telephone calls related to customer follow-up.

- Respond to client emails and chat messages.

- Work within our core Customer Relations Management (CRM) system.

- Work with the Microsoft platforms (Teams, Outlook, Word, Excel)

- Upsell company products and services, where applicable

- Perform general administrative tasks

- Build customer rapport by showing empathy and compassion, when appropriate

Requirements

- Able to work independently on special projects, as assigned

- Proficient with computers and able to multitask

- Able to sit for long periods of time

- Be a Team Player – Able to work with different personality types to accomplish set goals

- 2+ years of quality customer service experience via phones, and emails.

- 40­-50 hours a week, with seasonal Saturday work hours

- Experience with texting & chat platforms a plus.

- Able to commute to and from the Edgewater, MD branch.

Benefits

- Hourly Rate $17-20/hour based on experience

- Do you want to work with your friend? We offer a referral bonus!

- Affordable health care packages that include medical, dental, vision, short-term disability insurance, and MORE!

- 401K, 9 Company Paid Holidays, including your birthday off, and PTO