Call Center Agent
Call Center Agent
Remote
temporary
$41,600-$49,920Remote
Oil and Gas
About This Job
Responsibilities:
•
Answer incoming calls and respond to customer inquiries in a professional manner
•
Make outbound calls to follow up with customers or conduct surveys
•
Provide accurate information about products and services
•
Resolve customer complaints and escalate complex issues when necessary
•
Document all interactions in the system accurately
•
Meet individual and team performance targets and KPIs
•
Maintain a positive, empathetic, and professional attitude toward customers at all times
Requirements:
•
High school diploma or equivalent; college degree is a plus
•
Previous experience in a call center or customer service environment preferred
•
Excellent verbal and written communication skills
•
Strong problem-solving abilities and attention to detail
•
Proficiency in using computers and CRM systems
•
Ability to work flexible hours, including evenings and weekends if required
•
Bilingual skills are a plus
Benefits:
•
Competitive hourly wage or salary
•
Health, dental, and vision insurance
•
Paid time off and holidays
•
Opportunities for advancement and career development
•
Supportive and team-oriented work environment
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $20.65 - $24.87 per hour
Expected hours: 20 per week
Benefits:
•
On-the-job training
•
Paid time off
•
Professional development assistance
•
Referral program
•
Work from home
Work Location: Remote
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