Office Technician A

About The Position

We are presently seeking an Office Technician A for an opening in Troy. In addition to a starting wage of $30.09 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. Under general supervision, to perform administrative support activities of various degrees of complexity, and to perform as required such duties as:

- Assemble, maintain and/or transcribe information from various sources, prepare and maintain reports, correspondence and records, forms, and orders.

- Prepare time and mileage reports.

- Make arithmetical computations; maintain statistical information.

- Check data for accuracy and otherwise assist in completing various types of orders, reports, invoices.

- Communicate with customers or their representatives, outside agencies, and other departments.

- Update company records including but not limited to maps and various reports.

- Perform administrative support activities associated with the tasks and responsibilities of the department.

- Receive and dispatch information and orders in person and by telephone and radio.

- Assist employees of higher grade as required.

Job Qualifications

- High School diploma or equivalent

- Ability to handle duties that require independent judgment

- Ability to make arithmetical computations.

- Prior experience in providing exceptional customer service while sustaining attention to detail required

- Experience with computer applications including but not limited to::

- PeopleSoft, SAP and Mainframe systems for work orders

- MS Office Suites

- Citrix Receiver/ARM FM Viewer

- Prior experience handling administrative responsibilities is required

- Knowledge of utilizing record filing systems for document management

- Experience in entering vacation and sick time, payroll, copying, faxing, and answer incoming calls

- Experience in monitoring and dispatching emergency work

- Experience in printing and organizing daily reports/maps for distribution

- Ability to create queries, run and maintain various reports

- Prior experience working and communications with outside agencies and various internal and external stakeholders

- The successful candidate must reside in or proximal to Troy, New York

- Must pass pre-employment validated company test(s).

- Satisfactory completion of validated skills testing (keyboarding), as determined by the Company.

Note: The progression from an Office Technician A, B, C will occur over a two-year period with one year spent at each level. The complexity of the duties shall increase in accordance with the department requirements and the training provided.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.