Description:
Position Summary
The Dispatcher is responsible for assembling data, analyzing performance, identifying problems, and developing recommendations which support planning and operations. Using analytical and quantitative methods to understand, predict, and enhance supply chain processes; this position uses state-of-the-art dispatch software and fleet tracking technology to maximize efficiencies and customer satisfaction.
Responsibilities
•Execute the dispatch function by providing best-in-class support to our drivers and customers.
•Schedule and dispatch drivers according to customer requests, specifications or needs.
•Prepare daily work and run schedules.
•Interact with customers to receive new order information and plan the drivers’ shifts accordingly.
•Monitor drivers and/or equipment locations and utilization to coordinate service and schedules.
•Advise drivers about traffic problems such as construction areas, accidents, weather conditions, and other hazards.
•Partner with and support other departments/teammates to build a culture of excellence and innovation.
•Senior dispatchers will assist in the training of new hire dispatchers.
Requirements:
•2+ years proven field dispatch experience or relevant experience preferred
•Strong understanding of transportation; oilfield experience preferred
•Knowledge of DOT regulations and hours of service rules preferred
•Transportation management systems background strongly preferred
•Attention to detail and ability to manage varied tasks at the same time
•Fiercely accurate, with a passion for details and data integrity
•Passion for world-class customer service