Dispatcher

Dispatcher

Company Summary:

Apex Plumbing, Electric, Heating, and Air is a fast-growing residential company in Columbus, Ohio. We believe in providing outstanding customer service and endless opportunity for our team members.

We are looking for a Dispatcher to join our Dublin Office. The ideal candidate will be versatile, highly motivated, detail orientated and be able support clients and our staff.

Position Description:

Our Dispatcher position will focus on creating a 5 Star Experience for our customers by ensuring the right Plumbing, Electric, Heating and Air Professional is sent to the right customers at the right time. In addition to managing the daily working schedule of our Plumbing, Electric, Heating and Air Professionals, the Dispatcher will be the primary point of contact for customer communication from the dispatch notification until the job is completed. Additional possible duties, include, but are not limited to; supporting inbound customer service calls if necessary, appointment rescheduling, customer problem resolution, performing customer follow up after appointments are completed and following up on unsold estimates

Critical Success Factors:

- Motivation, tenacity and attention to detail

- Abide by the system we provide and focus on customer service

- Meet and exceed individual performance metrics

- Always maintain and clean and organized workspace.

- Build trust and confidence with clients and our team

- Maintain a professional appearance

- Operate in a fashion which encourages clients to refers Apex to their friends, family and neighbors.

- Patriciate in all required company activities, such as; training, meetings and other events as scheduled.

Qualifications:

- High school diploma, or equivalent required.

-MUST HAVE Dispatching experience in Plumbing or Home Service

- Must be able to pass drug testing and background check.

- Driving points no more then 4 points

- At least one year experience dispatching in Plumbing, Electric, Heating and Air or other service focused business is highly preferred. Dispatch roles within local trucking or other logistical focused businesses will be accepted so long as it is locally focused dispatched

- Outstanding phone-based customer service skills

- Knowledge Service Titan is preferred but not required.

- Knowledge of Microsoft Office Package Highly Preferred

- Knowledge to Gmail Suite Highly Preferred

- Ability to manage multiple projects at any given time and as well as a diverse, free flowing task list

- Ability to easily connect with people in person as well as over the phone, email and social media

Benefits:

- Bonus opportunities for outstanding performance, service, and efficiency

- Medical and Dental Insurance after 90 days

- 401k opportunity after a year.

General Work Schedule: Monday - Friday but we do have a weekend rotation so some weekend work will be required.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

Schedule:

Ability to Commute:

Ability to Relocate:

Work Location: In person