Dispatcher
North Royalton, OH
Full-time
$37,440-$52,000About This Job
EASY APPLY! MOTIVATED TO HIRE!
Come join one of the FASTEST GROWING Plumbing & HVAC companies in the nation!
User Friendly Home Services LLC / Sal's Heating, Cooling, Plumbing and Sewer. is a growing and dynamic company, with locations across the nation. We have built our reputation by providing excellent service and remarkable installations for our clients.
We are growing and looking for experienced DISPATCHER ready for a new and exciting opportunity.
Why should you join our team?
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Industry Leading Total Compensation Plans
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Medical, Dental and Vision Insurance
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EIGHT Paid Company Holidays
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One (1) Paid floating holiday
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Generous Company Paid Personal Time Off
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Company paid Disability Insurance
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Company paid Life Insurance
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Industry Leading Training Programs
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A place you LOVE to come to work each day and so much more!
Experience Required :
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Excellent customer service within the HVAC/PLUMBING industry.
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Skills within the industry along with a desire to exceed customer expectations.
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Ability to work independently in a timely manner making sure to follow up with customers and fellow employees to assist with calls and office functions.
Descriptions
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Primary Responsibility is Dispatching in Service Titan.
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Communicates with customers to determine their needs
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Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software
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Receives check in call from service technicians and informs workers of next job to respond to
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Supports service technicians by being their trusted business partner
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Maintains customer repair records using computer database to give detailed history of the work performed at their sites
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Maintain dispatching board to ensure maximum efficient capacity of technicians
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Manage on-call schedule and notify technicians of their assigned weeks
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Notify after hours answering service of the schedule and numbers to call in case of emergency
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Know and understand service work order module and service contract
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Active in all facets of dispatch
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Various reporting responsibilities as needed
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Out bound and sales calls to fill technicians board.
Skillset:
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A professional and courteous telephone manner.
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Previous HVAC and/or Plumbing Knowledge
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Familiar with Standard concepts of HVAC and/or Plumbing
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Ability to handle a multiple-lined phone system. GPS system and dispatch to multiple field technicians.
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Patience and endurance to sit/stand behind a desk all day.
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Able to identify and handle the urgency of each task and work in a high stress position.
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Is detail-oriented with the ability to multi-task.
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Basic computer skills to include the following: Proficient w/Microsoft Outlook, Excel and Word.
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Strong interpersonal skills such as communication, problem solving and organization.
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Perform a variety of tasks, working under general supervision of the service manager
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and skills may vary depending on the specific needs of the company.
Education:
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High school or equivalent (Preferred)
Job Type: Full-time
Salary: $18.00 - $25.00 per hour
Benefits:
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401(k)
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Dental insurance
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Employee assistance program
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Health insurance
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Life insurance
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Paid time off
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Referral program
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Vision insurance
Schedule:
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8 hour shift
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Day shift
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Monday to Friday
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Overtime
People with a criminal record are encouraged to apply
Ability to commute/relocate:
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North Royalton, OH: Reliably commute or planning to relocate before starting work (Required)
Experience:
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Dispatching: 1 year (Preferred)
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 – 45 per week
Benefits:
•
401(k)
•
Dental insurance
•
Employee assistance program
•
Health insurance
•
Life insurance
•
Paid time off
•
Referral program
•
Retirement plan
•
Vision insurance
Schedule:
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Day shift
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No weekends
Work Location: In person
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