Who We Are
We are Mighty Plumbing Heating Air & Electric, a family owned residential home services company located in Denver Colorado. We are continuously growing and improving to provide the best possible experience to our customers and employees.
We are looking for an applicant that is willing to join us and be a part of a growing and ever evolving team. We aim to maintain a team first work environment that focuses on collaboration, customer satisfaction, accountability and growth. If you are looking to join a workplace with a winning culture and opportunity for growth, Mighty is the company for you!
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for our customer's plumbing, heating, air and electrical systems.
Dispatcher Overview
We are seeking a skilled communicator with Dispatching and/or Call Center experience to evaluate customer calls and match the right technician to every job. This position may include filling in as a Call Center Representative as needed.
Responsibilities
•Learn the business and learn how to prioritize the most urgent customer calls.
•Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
•Record and report the service calls utilizing sales system.
•Participate in training so that you grow and develop as a professional.
•Update customers throughout the day on the technician’s progress.
Qualifications
•High school diploma or equivalent.
•Minimum of 2 years of dispatching and/or call center experience.
•Strong communication and interpersonal skills, with the ability to build strong relationships with clients, and team members.
•Strong problem-solving skills, with the ability to diagnose and troubleshoot plumbing issues.
•Ability to work independently and as part of a team, and to make sound decisions in a fast-paced environment.
Job Requirements
•This job will require working in the office with no exceptions.
•Availability to work weekends as needed.
•The ability to use a computer and adapt/learn new systems.
•Follow established processes and procedures.
•Subject to drug test and background screening.
Mighty is an "Equal Opportunity Employer"
Please visit our www.mightyph.com for additional information. We look forward to hearing from you!
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
Schedule:
Work Location: In person