Member Services Specialist

The Member Services Specialist is responsible for ensuring a positive experience for all visitors and members of Heart of TExas Electric Cooperative. This position manages incoming calls, greets all visitors and members, and provides account-related assistance.

Essential Functions of Position:

- Member Support: Resolve member requests and inquiries in person and by phone.

- Interdepartmental Referrals: Direct member inquiries to correct department for specialized assistance.

- Payment Processing: Process member payments in various forms and ensure accurate transactions.

- Service Order Management: Issue Service Order requests such as connections, disconnections, transfers, security light repairs and tree trimming.

- Data Entry: Enter member information during service disruptions.

- Account Processing: Process applications and paperwork for new service and terminated/closed accounts.

- Office Maintenance: Maintain a neat and orderly front office, ensuring it remains clean and well-organized.

Job Type: Full-time

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Referral program

- Vision insurance

Ability to Commute:

- Rosebud, TX 76570 (Preferred)

Ability to Relocate:

- Rosebud, TX 76570: Relocate before starting work (Preferred)

Work Location: In person