Member Services Representative

Responsible for building and maintaining positive member relations by providing excellent service to members in a courteous, professional, and efficient manner. Assists members regarding service requirement, billing inquiries, payments, deposits, and other Member Services related inquiries. Maintains Member Services records as assigned.

This position requires the incumbent to be physically on-site. Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Position Responsibilities:

- Communicates with members regarding:

- Inquiries on member account status and Company credit policies.

- Consumption variances.

- Service applications and discontinuances.

- Meter-related equipment.

- County or Company inspections.

- Billing adjustments.

- Power theft.

- Operates Company communications equipment to facilitate service orders.

- Responds to or forwards company related inquiries received via email.

- Maintain and restock service applications, envelopes and brochures in lobby area.

- Able to perform all cash-processing duties from payment receipt to Customer Information (CIS) update.

- Substitute for other Member Services office personnel as required.

- Cross-trains others in the day-to-day responsibilities.

- Perform daily mail, courier and delivery tasks to include distribution.

- Understands and applies Company policies, safety programs, and other applicable rules and procedures.

- Provides continuous feedback to workgroup on ways to improve the effectiveness of processes.

- Performs similar and incidental duties as required to expedite department operations.

Qualifications and Experience:

- High school Diploma or equivalent (GED).

- Must pass the Edison Electric Institute (EEI) Standardized Test that pertains to this position, and other job-related skills & practical test.

- Must type a minimum of 40 wpm with 90% accuracy (to be determined by company administered performance test).

- Must have or have the ability to obtain a State of Hawaii Driver's License.

- Minimum of three (3) years of satisfactory experience in general office, clerical work, accounting/finance or equivalent training and experience.

- Minimum three (3) years of satisfactory customer service experience required.

- Ability to work with personnel in a positive manner and respectful atmosphere.

- Ability and experience with 10-key desired.

- Must possess strong telephone call-handling experience.

- Excellent interpersonal and organizational skills to handle multiple priorities.

- Must have demonstrated experience in Microsoft applications.

- Demonstrated teamwork in accepting work instructions and coordination tasks with supervisor, and other company personnel.

- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

- Ability to write reports and business correspondence.

- Ability to effectively present information and respond to questions from clients, members and the general public.

- Must have excellent communication, presentation, customer service, and employee/public relations skills with the ability to handle difficult and confidential issues.

- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

- Ability to define problems, collect data, establish facts, and draw valid conclusions.

- Ability to interpret an extensive variety of technical instruction in mathematical or diagram form and deal with several abstract and concrete variables.

- Regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; and talk or hear.

- Required to walk, bend and reach with hands and arms.

- Must occasionally lift, carry and/or move up to 40 pounds.

- Work regularly scheduled Monday - Friday, although weekends and after hours may be required to meet operational needs and/or essential deadlines.

- The noise and dust level in the work environment is as would be encountered in normal commercial/industrial sites.