IT Support Technician

About Us

We are a rapidly growing, innovative manufacturer on the forefront of precision technologies. As our operations scale and our workforce expands, we are building IT infrastructure to enable connectivity, reliability, and ERP/ISO system integration.

Position Summary

The IT Support Technician is a hands-on administrator responsible for ensuring that people, devices, and systems stay connected and functional. Responsibilities include troubleshooting, user account administration, backups, and light ERP support. The ideal candidate is a communicator, problem-solver, and self-starter able to build IT processes. This position reports to the VP of Operations and Finance.

Key Responsibilities

· Troubleshoot internet connectivity, email, and hardware/software issues.

· Set up and manage user accounts, permissions, and access controls (with approval).

· Maintain and troubleshoot network printers and connectivity.

· Perform backup oversight and ensure data protection protocols are followed.

· Provide Tier 1/Tier 2 ERP support, escalating to ERP experts as needed.

· Document IT support activities and define IT processes as the business scales.

· Any other IT-related duties as assigned.

Qualifications

· Documented IT support experience (manufacturing environment a plus).

· Knowledge of the Microsoft Office Suite.

· Strong troubleshooting and problem-solving skills.

· Familiarity with user account management, backups, and network troubleshooting.

· Basic ERP troubleshooting skills or willingness to learn.

· Strong communication and self-starter mindset.

· High School Diploma/GED.

Compensation & Growth

· Competitive hourly wage ($22–$28/hr depending on experience).

· Overtime eligible.

· Advancement opportunities into salaried roles such as Systems Administrator, ERP Analyst, or IT Manager.

Benefits

· Medical, Dental, Vision, Life Insurance

· Short- and Long-Term Disability Insurance

· Accident, Hospital & Critical Illness Insurance

· Employee Assistance Program

· Flexible Spending Account

· LegalShield and LifeLock

· Pet Insurance

· 401k with Company Match

· Holiday Savings Account

· 529 College Savings Account

Why Join Us?

· Join a fast-growing manufacturer implementing ISO and ERP systems.

· Hands-on authority to troubleshoot and configure critical IT systems.

· Collaborative team with opportunities to shape IT from the ground up.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: No less than 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Flexible spending account

- Health insurance

- Life insurance

- Paid time off

- Referral program

- Vision insurance

Ability to Commute:

- Walled Lake, MI 48390 (Required)

Work Location: In person