IT Technician

Job Details

Description It Technician – Build Your Career with an Industry Leader! Location: Markham, ON

Job type: Full-time, Permanent, and On-site position

Who We Are

Corrosion Service Company Limited (CSCL) has been a pioneer in cathodic protection and corrosion engineering since 1950. As an

employee-owned company

, our focus is on innovation, sustainability, and putting our people first. We work on

some of the world’s most exciting and challenging projects

, protecting critical infrastructure while preserving the environment and strengthening the communities we serve.

Responsibilities

The IT Technician is responsible to maintain the availability of IT infrastructure, devices and software used within our organization, providing support to users at all levels as requested for IT support. Taking direction from IT & Business Systems Manager and leadership group to process requests in our IT and ERP solutions group. Coordinating efforts between different business partners to help achieve

- Deliver IT assistance in collaboration with our MSP and business partners to users in the resolution of computer and application problems by responding to requests in a timely, methodical and accurate manner

- Install, configure, and maintain computer images for various hardware platforms while maintaining an up-to-date listing of all computer inventory located within the company including contract vendors for service and hardware replacements

- Support the client’s suite of software which includes but is not limited to: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), ERP System, Engineering software and other business critical application

- Configure, maintain, and troubleshoot application software, desktop operating systems, devices, and associated peripherals

- Create, follow up and Resolve tickets utilizing software ticketing system under Service Level agreements (SLA)

- Proactively keep users informed; follow up with users about outstanding issues, problems, escalations and provide update on resolution or changes in timelines

- Determine when to escalate calls to second level support without jeopardizing overall resolution timeline; able to work flexible hours as required

- Manage the setup of audio and visual equipment for meeting rooms

- Ad-hoc request from management team

Ready to Take the Next Step?

(Note: Employment is conditional upon completing satisfactory background checks.)

CSCL is committed to fostering an inclusive and accessible work environment. If you require accommodation during the recruitment process, please let us know.

Thank you for your interest! Only those selected for an interview will be contacted.