IT Technician

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future. We have successfully delivered large infrastructure projects across Canada since 2001. Our leadership and expertise span the entire value chain from research and development through construction, operation and maintenance of projects. Currently involved in some of Canada’s largest infrastructure projects, ACCIONA delivers solutions that contribute to the economic and social progress of the communities in which it operates.

www.acciona.ca

Job Description

We are seeking a detail-oriented and highly skilled IT Technician to join our design project team. This position is responsible for providing technical support, troubleshooting, and maintaining the IT systems and infrastructure for the TGP project. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a deep understanding of IT systems, networks, and hardware. Reporting to the IT Manager, the IT Technician contributes significantly to the successful execution and delivery of the IT systems to the TGP project while maintaining ITIL standards.

Technical Support & Troubleshooting

- Provide end-user support for all IT-related issues, including hardware, software, and networking problems.

- Diagnose and resolve technical issues in a timely and effective manner, ensuring minimal disruption to business operations.

- Offer remote and in-person assistance to users for software installations, system configurations, and troubleshooting.

System Maintenance & Management

- Install, configure, and maintain servers, computers, and various peripheral devices such as printers and meeting room equipment.

- Perform routine maintenance on systems, including patch management and software updates.

- Monitor system performance, identify potential problems, and resolve them proactively to ensure system uptime and reliability.

- Manage user accounts, permissions, and system access via Azure and Office 365 administration.

Network Support & Security

- Provide support for network infrastructure, including routers, switches, and firewalls.

- Monitor network performance and troubleshoot issues related to connectivity or bandwidth.

- Ensure systems are secure through regular security patching, firewalls, antivirus updates, and compliance with security best practices.

IT Asset Management & Inventory

- Manage, deploy and track IT assets, including hardware (desktops, laptops, printers, etc.), software licenses, and network devices.

- Ensure that all IT equipment is properly inventoried, monitored, and maintained according to company policies.

- Coordinate the procurement, deployment, and retirement of IT assets, ensuring cost-effectiveness and compliance with asset lifecycle management.

- Perform regular audits to ensure accurate asset tracking and prevent discrepancies.

Documentation & Reporting

- Document and maintain comprehensive technical procedures, system configurations, and network infrastructure.

- Create and update user guides and FAQs for internal IT systems and software.

- Track reported issues via support ticket for resolution times, and other key metrics, providing regular reports to management.

User Training & Education

- Provide training sessions to end users on new software applications, system updates, and IT best practices.

- Develop and maintain user manuals and self-help resources for common IT tasks and troubleshooting.

Collaboration & Cross-Functional Support

- Work closely with other departments and joint venture (JV) partners to ensure IT systems meet business needs and requirements.

- Participate with vendors to implement new technologies or support company-wide IT projects.

- Offer recommendations for hardware or software upgrades to improve efficiency and productivity

Required Skills And Competencies

- Minimum 5 years of experience in system support or a similar role, preferably in a construction or project-based environment.

- Automation & Scripting: Knowledge of scripting languages or automation tools (ex. PowerShell) to streamline repetitive tasks and improve system efficiency.

- Advanced Networking Knowledge: Familiarity with advanced networking

protocols (VPNs, VLANs, DNS, routing, and switching) to provide comprehensive network support and troubleshooting.

- Experience with construction management software and project management tools.

- Cloud Experience: Familiarity with cloud platforms like AWS or Azure to support cloud-based services and systems.

- Familiarity with Microsoft 365 administration, Entra ID, and cloud services, with hands-on experience managing mailboxes, user provisioning, SharePoint services, and Teams.

- ITIL or Service Management Frameworks: Understanding or certification in ITIL (Information Technology Infrastructure Library) or other IT service management frameworks to enhance IT service delivery and management.

- Project Management Skills: Experience in IT project management, including planning, execution, and oversight of system upgrades or implementations.

- End-User Training & Documentation: Strong ability to create clear, user-friendly training materials and documentation for end-users to improve system usability and minimize support requests.

- Bachelor’s degree in information technology, Computer Science, or related

field.

Work Conditions

Full time in Don Mills/Queen Street Office Toronto

ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in Canada, as well as the Top Employers North America 2022, 2023, 2024 & 2025 seal, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. As a company that values diversity as a source of talent, we work to foster an inclusive environment that promotes respect, belonging and engagement so that all people can participate on an equal opportunity basis. We invite everyone to apply regardless of origin, circumstances, background or condition.