JERA Americas

IT Support, Systems Engineer

LocationHouston, TX
Job Typefull_time

About This Job

Summary Summary/Objective

This position is responsible for assisting in the efficient operation of IT Support for JERA Americas, as well as the maintenance & management of compute systems used by individual employees & contractors. This position will be responsible for responding to inquiries from JERA Americas employees working both onsite and remotely. This position will require communication amongst team members, as well as coordination with the IT Support Manager to follow Standard Operating Procedures set forth by the ICT Team while providing deskside service to customers. This role will be JERA Americas’ first line of support to the IT needs of the organization.

Position Description Essential Functions

Provide exceptional deskside support to employees (onsite & remote)
Provide support across all channels, including chat, email, phone, video, in-person, remote, etc.
Troubleshoot across corporate IT resources, applications, Windows OS (PC) & Apple iPhones
Create, track, update & close out help tickets created in ServiceNow
Tracking inventory of IT equipment & communicating with the IT Support Manager of organizational needs as necessary
Update, revise, and maintain IT Support-related documentation & Knowledge Base for IT Support Team & employees
Follow company SOPs for onboarding/offboarding employees from the IT vantage point
Execute the PC Kitting & Mobile Phone Kitting for employees according to standard
Act as the Quality Assurance representative for IT Support for the kitting process (PCs & iPhones)
Assist with the distribution of OS updates to company PCs
Provide Level 1 & 2 support for company provided equipment
Provide Level 1 & 2 O365 support / troubleshooting
Troubleshoot & assist business members with their Global Protect console to ensure seamless connection to the JERA Americas VPN
Provide Level 1 & 2 support for the Audio/Visual requirements of the business
Logitech Systems – video conferencing system support
Clickshare Technology
Act as a secondary support for managing the Kastle Security system tasks
Run Badge-in / out reports when requested by supervisor
Assist with decommissioning building access for users when appropriate
Provide backup support to the ICT Infrastructure and Security Team
Facilitate IT related application submissions to Headquarters (Japan) ICT dept.
Completing tasks set forth by the IT Support Manager


Qualifications Required Education and Experience

3 - 5 years’ experience in Systems Engine ering equivalent role
Basic Network Troubleshooting and Desktop Connectivity
Intermediate - Advanced proficiency with M365 (apps/tools, Outlook & SharePoint)


Preferred Education And Experience

BS in Computer Science, Information Systems, or relevant work experience
Wrike (Project Management Software)
Adobe Acrobat & Adobe Sign

JERA Americas does not accept unsolicited resumes from third party recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, JERA Americas shall have no obligation to pay any referral compensation or recruiter fee.

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