IT Service Operations Engineer

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO’s Information Technology department invites applications for a full-time IT Service Operations Engineer.

This position is responsible for administering, configuring, and supporting NYISO’s ServiceNow platform. Key responsibilities include performing system installations, upgrades, and patching; developing workflows, business rules, client and server scripts; developing and configuring ServiceNow modules and custom applications, and maintaining application integrations within the platform. The role also involves monitoring system integrity, security, and performance, as well as creating and communicating platform standards and procedures.

In addition, this position participates in project teams, collaborates with application developers and infrastructure peers, and supports audit efforts to ensure compliance with corporate and regulatory standards. The position requires basic understanding of strategic IT planning and involves establishing and maintaining strong working relationships with IT partners, business customers, and vendors.

QUALIFICATIONS:

CERTIFICATES, LICENSES, REGISTRATIONS

ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications desired

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays.

The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.

At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.

All offers of employment will be made contingent upon the successful completion of a drug screening and background check.

Salary Range

$78,500 - $131,100 USD