Canlin Energy Corporation

IT Support Analyst, Information Systems

Calgary, AB

Contract

About This Job

Reporting to the Manager, Information Systems, this six-month entry-level contract offers valuable hands-on experience with the potential for full-time employment. The role focuses on day-to-day operational client support, guided by mentorship from a senior team member.

IT Support Analyst, Information Systems – Key Responsibilities

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Technical Support & Troubleshooting: Assist users by diagnosing and resolving hardware and software issues.

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System Installation & Maintenance: Install, configure, update, and maintain hardware and software.

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Documentation & User Training: Maintain records of IT procedures, document common issues, and educate users on best practices.

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Support across locations: Provide IT support for both the Calgary office and remote field offices.

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Vendor & Service Coordination: Collaborate with a managed service provider (covering service desk, network, and server management) and external third-party technical services.

IT Support Analyst, Information Systems– Ideal Candidate Profile

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Education: A university degree, college diploma or certificate in computer science, information management, or a related field.

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Minimal work experience required - ideal for an aspiring IT professional looking to gain valuable experience!

Technical Skills:

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Ability to diagnose, troubleshoot and resolve hardware, software, and network issues efficiently.

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Solid understanding of desktop computers, laptops, peripherals and external devices.

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Conceptual familiarity of networking (routers, switches) and storage solutions.

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Basic understanding of Windows Operating Systems, databases, and cloud platforms.

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General knowledge of Cybersecurity best practices and general safeguards

Soft Skills:

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Ability to communicate technical concepts clearly and assist users with IT challenges.

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Strong attention to detail, ensuring accuracy in troubleshooting and documentation.

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Collaborative approach with colleagues and external partners to promote teamwork and efficiency.

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Enthusiasm for learning new technologies and staying current with industry trends.

‘Nice to Haves’:

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Experience with ticketing systems and troubleshooting methodologies

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Experience configuring Windows 11 and Microsoft Office products.

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Understanding of DNS, VPN, IP addressing, and firewall configurations.

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Familiarity with scripting/programming languages (Python, PowerShell, C#).

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Exposure to remote desktop & virtualization technologies (VMware, Citrix).

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Experience with ticketing systems and troubleshooting methodologies.

IT Support Analyst, Information Systems

About This Job

Technical Skills:

Soft Skills:

‘Nice to Haves’:

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