IT Support Specialist

About Us

Established in 1993, Power Engineering Services, a

Quanta Services, Inc.

(NYSE:PWR) company, is a technical service organization specializing in commissioning, start up, and maintenance testing for utilities, industrial, governmental and commercial clients. We are in Converse, TX with clients throughout the United States as well as internationally.

PES performs electrical system analyses, along with acceptance and maintenance testing of electrical distributions. Our professional staff has contributed to the successful completion of major generation, distribution, and commercial projects throughout the world.

Joining our team means being part of an organization that values drive and inclusion. We focus on career development and reward excellence, recognizing each team member's unique contributions. We're at the forefront of powering modern life. Discover how your skills and dedication can make a real difference to us.

About This Role

Power Engineering Services (PES), a Quanta Services company, is seeking an

IT Support Specialist

to join our growing team. The ideal candidate will assist with hardware setup / configuration, troubleshooting, and replacement.

The IT Support Specialist will also be responsible for deploying build images and software to laptops and desktops using SCCM. This role involves providing end-user support, including moves, transfers, new hires, and interacting with VIP users.

This position is located in Converse, TX.

What You'll Do

- END-USER TECHNICAL SUPPORT

- Serve as the first and primary point of contact for all end-user IT support needs at the OpCo.

- Diagnose and resolve hardware, software, operating system, and connectivity issues via in-person, phone, or email support.

- Troubleshoot desktop, laptop, mobile device, and printer issues, as well as application and network malfunctions.

- Provide after-hours support when needed to minimize operational disruption.

- HARDWARE, SOFTWARE & SYSTEMS ADMINISTRATION

- Independently install, configure, and maintain desktops, laptops, mobile phones, printers, and other peripherals.

- Set up new employee workstations and ensure all necessary software, access, and equipment are in place.

- Manage user accounts, group policies, and permissions using Active Directory.

- Oversee onboarding and offboarding processes, including account provisioning and deactivation.

- ASSET LIFECYCLE & PROCUREMENT MANAGEMENT

- Serve as the single point of contact for all IT procurement activities at the OpCo.

- Order laptops, mobile phones, software licenses, and accessories in accordance with company policies and budgets.

- Manage the full lifecycle of IT assets, including planning, acquisition, deployment, maintenance, and retirement.

- Track inventory and asset assignments across all hardware and mobile devices.

- Maintain accurate and up-to-date asset management logs, including repairs, replacements, and decommissions.

- Coordinate with corporate IT to ensure end-of-life devices are wiped, decommissioned, and disposed of securely.

- SECURITY OPERATIONS & COMPLIANCE

- Work with regional and QCO IT teams to implement and enforce network security protocols.

- Assist in vulnerability management activities, including the identification, tracking, and remediation of system and software vulnerabilities.

- Participate in patch management efforts and coordinate with users to minimize downtime during critical updates.

- Ensure adherence to company IT policies, data protection standards, and industry best practices.

- Assist in periodic audits or assessments to validate compliance and documentation accuracy.

- IT DOCUMENTATION & KNOWLEDGE MANAGEMENT

- Maintain organized documentation of support requests, resolution steps, system configurations, and procedures.

- Generate reports related to IT inventory, support ticket trends, and operational issues for OpCo, regional, and QCO-level IT management.

- Develop and update user reference materials and guides as needed.

- END-USER ENABLEMENT & TRAINING

- Provide one-on-one or small-group training on basic IT systems, security practices, and onboarding procedures as needed.

- Offer guidance on the effective use of standard hardware and software platforms.

- PHYSICAL & ENVIRONMENTAL REQUIREMENTS

- Lift and transport IT equipment weighing up to 50 lbs.

- Perform physical tasks such as crawling, stooping, or climbing ladders during equipment setup and maintenance.

- TASK & PROJECT COORDINATION

- Prioritize and manage daily tasks across support, procurement, and maintenance needs.

- Coordinate IT-related initiatives or deployments within the OpCo with minimal supervision.

- Provide progress updates and escalation notices to appropriate stakeholders when necessary

What You'll Bring

- Associate or Bachelor’s degree in Information Technology, Information Systems, or a related field preferred; Minimum of High School Diploma OR GED equivalent

- Certifications such as CompTIA A+, CompTIA Network+, or Security+ or similar, are a plus but not required. - Minimum 3+ years of experience in IT coordination, IT support, or IT operations role preferred

- Experience coordinating IT projects or initiatives with Proficiency using IT support tools such as Jira or similar ticketing systems

- Experience with VPN connectivity, antivirus management, Citrix installation troubleshooting, application / database installation, backup tape management, mobile device management (MDM), and telephony services are beneficial.

- Experience with desktop and mobile operating systems (Windows, macOS, iOS/Android).

- Basic understanding of networking concepts, cloud services, and SaaS tools

- Familiarity with firewall configuration and security protocols.

- Excellent communication skills with the ability to explain technical concepts to non-technical users.

What You'll Get

As a Quanta Services employee, we offer a wide range of benefits to fit your needs.

- 401(k) with immediate matching and vesting

- Fully comprehensive benefits packages; Medical, Dental, Vision

- Your choice of PPO, HSA, FSA

- Short term and long term benefits

- Employee discounts on consumer goods

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.