Service Support Specialist

The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups.

Responsibilities:

- Schedule all national account start-ups assigned to KGE by Generac

- Provide support to our contractors, customers, and factory representatives

- Utilize in-house software to submit appropriate documentation for payment by Generac

- Utilize Generac website to pull credit memos and invoice jobs

- Assist with dispatching technicians to assigned projects

- Support the service team as needed

- Rotate in after hours on-call rotation

- Performs other related duties as assigned

Requirements:

- Strong verbal and written communication skills

- Strong organizational skills and attention to detail

- Ability to develop relationships with co-workers & vendors

- Experience in Microsoft Office (Excel, Word, Outlook)

- Excellent customer service skills

- Excellent time management skills

Education/Experience:

- High school diploma.

- 1 year experience in customer service, administrative or related field

Physical Requirements:

- On-site position

- Prolonged periods of sitting at a desk and working on a computer.

- Must be able to lift 15 pounds at a time.

PM22