IT Helpdesk Support Specialist

About CleanJoule Inc.

CleanJoule Inc. is a venture funded, sustainable aviation fuel development company based out of Salt Lake City, Utah. Our novel, one-of-a kind technology allows us to harness energy from biomass and convert it to superior performance aviation fuel.

CleanJoule was initially inspired by our co-founders and a team of brilliant scientists looking to create clean energy solutions. We are a passionate and creative group of engineers, scientists, and visionaries who have since been focused on aviation fuels, with the purpose of creating a sustainable planet, reducing global carbon emissions, and ultimately combatting climate change.

Job Summary

The Systems Administrator will be responsible for assisting in the operations and maintenance of the day-to-day computer system needs of CleanJoule. The Systems Administrator will provide technical support and assistance to resolve problems with the organization’s computer systems. This position will protect critical systems, assets, develop secure solutions, implement new software and hardware, provide training, and automate processes to drive organizational success.

Responsibilities

- Serve as the first point of contact for internal IT support through email, chat, or our helpdesk ticketing system

- Assist with setting up and troubleshooting hardware including desktops, laptops, printers, and mobile devices

- Support software installation, updates, and basic configuration for Windows and Microsoft Office products

- Help maintain and organize IT inventory including tracking equipment issued to staff

- Assist in user account creation, password resets, and basic permission updates

- Escalate unresolved issues to senior IT personnel when necessary

- Maintain documentation of IT procedures and troubleshooting steps

- Provide friendly and professional customer service to internal teams

- Participate in IT onboarding for new employees including computer setup and orientation

- Assist in maintaining clean and organized workspaces and IT storage areas

- Perform other duties and tasks as assigned to support the team

Qualifications

- Associate or Bachelor’s degree in Computer Science, Information Systems, or related field (or currently pursuing), (Preferred but not required)

- Relevant certifications (e.g., CompTIA A+, Network+) are a plus but not required

- Hands on experience

- Basic understanding of computer hardware and software

- Familiarity with Windows operating systems and Microsoft Office suite

- Good troubleshooting and problem-solving abilities

- Strong communication and customer service skills

- Willingness to learn and grow in a fast-paced, mission-focused environment

- Problem-solver that is eager to help out

- Ability to lift and move equipment up to 50 lbs, climb stairs, and perform tasks requiring physical effort

- Comfortable working onsite and collaborating with team members in person

What We Offer

- Hands-on experience in a growing tech team at a mission-driven startup

- Opportunity to grow into higher-level IT roles as experience is gained

- Competitive compensation and a full benefits package including:

- Health, dental, vision

- Short-term and long-term disability

- Life insurance for employees and dependents

- Flexible Spending Account (FSA)

- 401k with company matching

- Paid time off and parental leave

- Bonus potential

Physical Demands

Frequent lifting and moving of items up to fifty (50) pounds, bending, reaching above shoulder level, climbing stairs, pulling, prolonged standing or sitting may be required. Must have safe work habits and perform all duties in accordance with company safety policies and practices.

This position may require the use of personal protective equipment that may include eye or face protection, gloves, masks, respirators, safety shoes, earplugs, coveralls and/or uniforms that are provided by the company and its use is mandatory. All duties and responsibilities are essential functions and requirements and are subject to modification to accommodate individuals with disabilities.

General

This position is based in Salt Lake City, Utah with work performed on-site. CleanJoule is an At-Will, VEVRAA, Equal Employment Opportunity Employer, E-Verify, and Drug Free Workplace. Employment is contingent upon successful completion of a background verification and drug screen.

Benefits:

CleanJoule offers a competitive compensation and benefits package (health, dental, vision, employee and dependent life coverage(s) and accidental death and dismemberment, short-term disability, long-term disability, flexible spending accounts, health savings account, 401k matching, PTO, holiday pay, parental leave, and bonus potential).

EEO Statement:

CleanJoule is an Equal Opportunity Employer and embraces diversity in our employee population. We are excited to work with talented individuals from a wide range of backgrounds. All employment decisions at CleanJoule are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

FLSA Classification: Exempt