IT Support Technician

Skeena Gold + Silver Limited is a Canadian mining company with a portfolio of exploration and development projects located in northwest British Columbia, Canada. Our current focus is on the revitalization of the high-grade, past-producing Eskay Creek gold-silver mine. Skeena is committed to leading the industry in reconciliation, diversity, and inclusion and we work in close collaboration with our Indigenous partners, leveraging their traditional knowledge and respect for the land.

As a Skeena employee, you will become part of a dynamic, innovative, and results-driven work environment. Together, alongside colleagues of diverse backgrounds and experience you will help us operate safely, protect the environment, positively contribute to our local communities and build a state of the art mine in Canada. Come join our team to be a part of this amazing opportunity!

Job Title: IT Support Technician

Reporting directly to the Director of Information Technology, the Site IT Support Technician will oversee the day-to-day IT operations at our mine site in Northern British Columbia. The successful candidate will be responsible for maintaining our site IT systems, providing technical support to users, and as part of the Skeena IT team, support the delivery of defined technology solutions to meet the evolving needs of the site.

Position Responsibilities: (Including but not limited to) IT Support and Troubleshooting

- Act as primary Point of Contact on site for IT.

- Provide technical support and troubleshooting assistance to site-based users, ensuring timely resolution of IT issues.

Infrastructure Management

- Installation, configuration, and maintenance of endpoint, server, and network infrastructure.

- Monitor network performance and implement optimizations to ensure reliability and efficiency.

Cybersecurity

- Maintain security measures to protect against cyber threats and unauthorized access.

Documentation and Procedures

- Develop and maintain documentation, including standard operating procedures and system configurations.

Peripheral and Site Technology Support

- Support fringe technologies such as VHF radio, structured data cabling, CCTV, and physical security systems.

Collaboration and Vendor Liaison

- Liaise and collaborate with IT team based in Vancouver, multiple IT vendors, and partners.

General Responsibilities

- Perform other duties as assigned.

The Ideal Candidate

Qualifications / Education Requirements:

- Bachelor's degree in Information Technology, Computer Science, a related field or demonstrable experience

- Certifications in relevant IT disciplines, such as Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Engineer (MCSE).

- Experience with wireless network architecture such as Point to Multi Point (PMP), Point to Point (PTP) and industrial Wi-Fi / mesh technology.

- Experience working in the mining or natural resources industry, at remote sites, or industrial/constructions sites.

- Familiarity with industrial technology, ruggedized equipment, and VHF/UHF radio systems.

- Basic knowledge of ERP systems (Sage and Pronto preferably) would be an asset.

Required Skills

- Several years of experience in IT support and infrastructure administration.

- Proficiency in managing physical and virtual servers and network infrastructure.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and collaboratively in a dynamic, remote site environment.

- Commitment to safety and compliance with regulatory requirements.

- Valid Class 5 driving license.

Work Location & Conditions

This is a site-based camp job. This position involves working at a remote site on a 15 days on/13 days off rotation.

There will be exposure to extreme temperatures in all seasons including working outdoors in snow, mud, ice, and water conditions, walking to and from different locations on uneven ground, prolonged periods of standing and physically handling/lifting/moving heavy objects.

All Applicants MUST be legally entitled to work in Canada. Priority hiring consideration will be given to Indigenous Nations members who reside within the territories our projects are located.

Compensation

The expected hourly range for this position is CA$30/h - CA$38/h, in line with the competitive job market for such roles carried out in British Columbia. Salary ranges are guidelines and any job offer received by a candidate will be determined on a number of factors such as relevant education, training, and/or experience.

We thank all candidates for their interest, however, only those considered for an interview will be contacted.