IT Support Specialist (Tier 1 and Tier 2)

Position Summary

Self-sufficient IT Support Specialist to serve as the primary on-site technical resource for the Company’s Shirley Basin uranium ISR facility. This position combines Help Desk (Tier 1) responsibilities with Tier 2 technical support, acting as the first line of response for resolving IT issues and providing technical assistance to staff at Shirley Basin. In addition to supporting general IT needs, this role will work collaboratively with our Operations Technology (OT) and Automation personnel to assist with networking tasks and offer basic system-level guidance.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

- Act as the primary IT contact for all users at the site, handling support requests from initial troubleshooting to resolution or escalation.

- Provide Tier 1-2 support for hardware, software, peripherals, mobile devices, and local network issues.

- Provide on-site and, as necessary, remote support to assist other technical staff across multiple locations.

- Support systems that communicate between sites, ensuring smooth cross-site operations and accessibility for employees leveraging shared resources.

- Maintain and manage user accounts, permissions, and device inventory at Shirley Basin

- Collaborate with the IT Manager to implement policies, software deployments, and updates.

- Support OT and Automation teams by assisting with:

- Basic networking tasks (e.g., port changes, IP assignments, patching, device testing).

- System configuration or diagnostics related to equipment that bridges IT and OT domains.

- Coordinate with vendors or third parties when on-site assistance is required.

- Maintain documentation of site-specific systems, procedures, and troubleshooting steps.

- Participate in incident response and change management processes as needed.

- Recommend improvements to infrastructure, security, and user experience.

- Regular attendance.

- Perform other duties as assigned.

- This is an on-call position and will require after-hours support to address critical incidents or user needs outside regular business hours.

The preceding examples are representative of the assignments performed by this position and are not intended to be all-inclusive.

Education And Qualifications

The education, knowledge, skills, and/or experience listed are representative of the requirements of the job:

- Valid driver’s license; insurable driving record.

- Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Administration, or closely related discipline. Relevant certifications or equivalent hands-on experience- particularly in real-world technical environments - may be considered in lieu of a formal degree.

- 2-4 years of experience in an IT support or desktop support role.

- Familiarity with Windows desktop environments, Office 365, Active Directory, basic networking (TCP/IP,DNS, DHCP), Linux systems, and virtualization technologies. Experience with VMware ESXi is particularly beneficial.

- Excellent troubleshooting skills and ability to diagnose issues independently.

- Strong interpersonal and communication skills; able to clearly explain technical concepts to non-technical users.

- Ability to work independently with minimal supervision and manage priorities to ensure continuous uptime.

- Experience supporting industrial or OT environments is a plus.

- Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.

- Ability to learn quickly and adapt in a dynamic, continuously changing environment.

- Programming experience is a plus. Specific languages are not required; a strong understanding of core programming concepts is more important. Familiarity with ladder logic and SQL-based systems is particularly relevant to the environment.

Safety Practices And Policy

The employee must be knowledgeable about and follow the Company's safety policies and procedures.

Physical Demands And Work Environment

The physical demand and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands

While performing the duties of this job, the employee is frequently required to be mobile—standing, walking, stooping, kneeling, crouching, or crawling—with occasional climbing and balancing. Use of hands for various tasks, and adequate vision and hearing are essential to safely perform all required functions. The employee is regularly required to sit. The role requires the ability to regularly lift and/or move up to25 pounds, and occasionally up to 50 pounds.

Work Environment

The employee may be exposed to moving mechanical parts and outdoor weather conditions in the course of performing essential job functions. Routine exposure to industrial hazards, including the risk of electrical shock and potential low-level radiation, may occur. The noise level is typically moderate.

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