Field Support Specialist

Join the Origis Energy Team!

Origis Energy is accelerating the transition to a carbon-free future by Reimagining ZeroSM. As one of America's leading renewable energy and decarbonization solution platforms, the company continues to expand and reimagine its contribution to the world's net-zero goals. Origis Energy puts customers first to deploy a wide range of sustainable solutions for grid power generation and performance, clean hydrogen and long-term operation of solar, energy storage and clean hydrogen plants across the U.S. Founded in 2008, Origis Energy is headquartered in Miami, FL.

The Origis team,regarded as one of the leading developers in the U.S., is committed to living five core values in all interactions both with each other and external stakeholders:

Solve for Tomorrow. A role with Origis Energy puts you at the forefront of the transition to clean energy. Are you ready to bring new ideas? Do you exist to find solutions? That's how we revolutionize energy and build a carbon-free future - through unmatched service and relentless innovation.

Rise Together. To succeed here, you'll collaborate with others and work as one team, across various teams includingsolar and energy storage development, financing, engineering, procurement and construction (EPC) and operations, maintenance and asset management. Are you open to diverse perspectives and prepared to work seamlessly across disciplines to reach our collective goals?

Perform at Peak. We're seeking team members who bring authentic energy and passion to every task. How can you use your natural strengths, genuine optimism and intelligence to make your greatest contributions to Origis?

Inspire & Grow. The Origis team is comprised of knowledgeable, passionate solar and energy storage experts who bring deep expertise and solution-driven thinking to clients. A successful Origis team member encourages others and sets a high bar for growth. We have a culture of continuous improvement because each team member takes the role of both learner and mentor.

Be Resilient. The spirit in which we tackle the energy challenges and objectives of our clients means we consistently stretch for the extra mile. We all take initiative and remain adaptable, overcoming obstacles by prioritizing respect.

Position Description

The Field Support Specialist plays a critical role within the Business Operations team, supporting the transition from reactive system usage to a proactive, structured field operations model. This role is responsible for administering and managing the Field Service Management (FSM) platform - currently PowerFactors Drive - while also taking full ownership of the spare parts and inventory process across Origis' utility-scale solar fleet.

This position is vital to establishing data consistency, enabling technician compliance, and delivering reliable reporting that informs field productivity, work order close-out, and asset performance. It will also serve as the single point of ownership for inventory setup, min/max structure, replenishment visibility, and field warehouse accuracy.

The Field Support Specialist is a regular, full-time position, and is eligible for our generous employee benefits package, including employer-paid health insurance, paid time off, a 401(k) plan with employer matching contributions, and other great benefits.

Key Responsibilities

FSM System Administration

- Serve as the primary administrator of the FSM platform (PowerFactors Drive), including user access, object structure, automation rules, and reporting.

- Standardized work order templates, asset entries, and field usage conventions across all sites and technicians.

- Implement and enforce consistent field inputs (e.g., corrective work order start times, labor type selections, part usage) through SOPs and job aids.

- Support field technicians and managers with system troubleshooting, workflow issues, and training needs.

- Coordinate with IT and platform support teams to address configuration changes, updates, and user requests.

Work Order Data Quality & Reporting

- Conduct regular audits of completed work orders to ensure accuracy and consistency in labor hours, cause/failure codes, and resolution notes.

- Generate and maintain field-level dashboards that reflect technician performance, labor utilization, and open work order status.

- Deliver standardized reporting packages to operations leadership on a recurring basis, eliminating current inconsistencies in report generation.

- Create feedback loops to correct common errors in FSM usage and improve technician understanding of system expectations.

Site & Asset Onboarding

- Lead FSM setup for all new operating sites: accounts, assets, PM plans, storerooms, spare parts libraries, dashboards, and roles.

- Ensure alignment with the broader Business Operations onboarding process and support technician readiness prior to operational handoff.

- Create model work orders and site-specific templates to streamline adoption and reduce rework during transition phases.

Inventory Management & Spare Parts Control

- Establish and maintain a structured spare parts program, including BOM-based part entries, min/max levels, reorder points, and supplier data.

- Conduct regular cycle counts and physical audits with field teams to ensure inventory accuracy and availability.

- Track part usage and flag variances between consumption data and inventory status in FSM.

- Collaborate with Supply Chain, Operations, and the field to ensure parts are properly kitted and available for preventive and corrective work.

Training & Field Enablement

- Provide training to new and existing FSM users, with emphasis on proper work order handling, asset updates, and part usage logging.

- Serve as the go-to resource for field FSM questions, system errors, and user support.

- Develop user guides and documentation to reinforce process compliance and eliminate tribal knowledge gaps.

Preferred Qualifications

- 3+ years' experience in FSM/CMMS system administration (PowerFactors Drive or equivalent).

- Familiarity with utility-scale solar field operations, asset structures, and technician workflows.

- Strong understanding of inventory control principles, BOMs, storerooms, and replenishment logic.

- Demonstrated ability to create system dashboards, run audits, and standardize data entry protocols.

- Proficient in Excel, system reporting tools, and troubleshooting processes with both technical and non-technical teams.

- Clear communicator and effective trainer with field teams and cross-functional stakeholders.

Key Attributes for Success

- Operational Rigor: You are methodical, and process driven. You don't just input data — you build the guardrails to ensure accuracy and repeatability across an entire fleet.

- Cross-Functional Translator: You can speak the language of the field, supply chain, and systems teams. You understand what each group needs, and you help them align.

- Ownership Mentality: You don't wait for someone else to flag the issue — you see the inconsistency, raise it, fix it, and create a process to prevent recurrence.

- Trainer & Enforcer: You balance field support with accountability. You empower technicians to succeed in FSM while holding them to the standard.

- Attention to Detail with Fleet-Level Thinking: You care deeply about getting it right — not just once, but every time, across every site, with every tech.

Location Austin Office, Hybrid (WFH Mon & Fri)

Travel Up to 25% travel as needed for site audits, training, or onboarding support.

Job Level Specialist - no direct reports

Origis Energy is an Equal Opportunity Employer (EOC). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We embrace and encourage our employees' differences as that is what makes our employees unique. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. More information is available here.

California Applicants: Please review our California Privacy Policy and Notice at Collection.

Request for Support or Accommodations: As part of our effort to provide equal opportunity to qualified disabled veterans and individuals with disabilities, we are happy to offer support and special accommodations in order for you to successfully reach us with your interest. Please reach out to us at candidateaccommodations@origisenergy.com if you would like to request help with your application.