IT Support Specialist

Description:

The IT Support Specialist provides advanced user and system support for the company’s technology systems. This role requires strong troubleshooting skills and the ability to resolve escalated technical issues, while assisting in infrastructure administration.

Essential Duties and Responsibilities

- Provide advanced troubleshooting and support for escalated issues

- Configure, maintain, and troubleshoot core IT infrastructure including servers, switches, firewalls, VPNs, and wireless networks

- Assist in systems administration (Active Directory, M365, endpoint management tools)

- Support business-critical applications and liaise with vendors for escalated technical issues

- Provide mentorship and guidance to Tier 1 technicians

- Document solutions, processes, and configurations

- Assist with IT projects, including system upgrades, network expansions, and security initiatives

- Perform hardware/software installations and maintenance across multiple locations

- Provide after-hours and weekend support as required

Requirements:

- 3–5 years’ experience providing IT support in a corporate environment

- Associate or Bachelor’s Degree in IT or related field preferred, or equivalent experience

- Advanced understanding of networking concepts (firewalls, VLANs, VPNs) and Windows/Mac environments

- Experience with systems administration (Active Directory, O365, endpoint management tools)

- Excellent customer service and communication skills

- Strong mentoring skills and ability to lead smaller projects

- Ability to manage multiple priorities in a fast-paced environment

- Valid driver’s license and ability to travel to other Tiger locations