IT Help Desk

Job Opening: Help Desk IT – Immediate Hire

Location: Carolina, PR

Work Mode: On-site

Schedule: Full-time

Position Summary:

We are seeking a bilingual (Spanish and English) professional with an excellent attitude and customer service mindset to provide first-level technical support to our internal users. The ideal candidate will have solid knowledge of operating systems, basic networking, and Microsoft tools, along with a proactive and responsible approach to troubleshooting.

Key Responsibilities:

· Respond to, log, and follow up on IT support tickets (hardware and software).

· Provide remote and on-site assistance to users.

· Install, configure, and maintain workstations, printers, and peripherals.

· Support for office applications (Office 365, browser, antivirus, etc.).

· Escalate more complex issues to the appropriate IT team members.

· Document solutions and maintain updated records in the ticketing system.

Requirements:

· Minimum 2 years of experience in a similar Help Desk or Technical Support role.

· Fluent in both Spanish and English (spoken and written).

· Basic understanding of networking, Windows operating systems, printers, and Microsoft Office.

· Strong problem-solving skills and a service-oriented attitude.

· Excellent interpersonal skills and team-oriented mindset.

· Immediate availability.

Preferred Skills:

· Entry-level certifications (CompTIA A+, ITIL Foundation, Microsoft Fundamentals).

· Experience with:

o Oracle NetSuite (user support or system familiarity).

o Fortinet products (FortiClient, FortiGate, etc.).

o Microsoft Azure (user management, licensing, basic configurations).

o Active Directory and ticketing platforms (e.g., Zendesk, Freshdesk, GLPI).

Job Type: Full-time

Expected hours: 40 per week

Benefits:

Compensation Package:

Schedule:

Work Location: In person