Help Desk Technician

JOB SUMMARY

The bulk of responsibilities relate to support issues arising from a team of Drafters, Designers and Engineers. Issues range from basic desktop problems to software troubleshooting, with an emphasis on Autodesk software, namely AutoCAD, AutoCAD Electrical and Inventor. Will include troubleshooting AV equipment in the conference rooms (projectors, sound systems, televisions, etc.). The individual in this role must be able to resolve technical issues to ensure their customers complete projects in a timely fashion. This role assists our Transmission Design teams to efficiently navigate and work with applications used to design Transmission specific projects. Individual must be versatile, flexible, level-headed, calm, and able to help customers on a variety of technical issues on an as-needed basis.

JOB DUTIES & RESPONSIBILITIES

Along with routine work activities (including end-user support) this role is designed to provide support related to the following technical support functions:

· Design Hardware support – workstations, mobile devices, plotters, printers, physical/virtual desktops for contract firms, etc.

JOB QUALIFICATIONS

Education Requirements:

· High School diploma is required.

· 50% complete or fully complete with a 2-year or 4-year degree in Engineering, Drafting, or Design related areas.

· Computer science training or experience is a plus.

Experience Requirements:

· Autodesk (namely AutoCAD, AutoCAD Electrical, Inventor) experience, navigation, and troubleshooting strongly preferred.

· Experience with troubleshooting and resolving computer hardware and software issues.

· Experience maintaining PC and large scale plotter hardware & software preferred.

· Experience providing customer support preferred.

· Must have experience with multi-tasking and prioritizing responsibilities.

· Experience with setup and configuration of software applications (optional but preferred).

Knowledge, Skills & Abilities:

· Strong oral and written communication skills. Must be able to multi-task and prioritize issues.

· Must be able to communicate with all types of customers (engineers, designers, drafters, technical analysts, managers) on emergent issues.

· Ability to build relationships at all levels and work in a team atmosphere.

· Ability to effectively manage multiple projects & tasks.

· Ability to manage shifting priorities.

· Knowledgeable in all Microsoft Office products.

· Experience providing excellent customer service for highly technical, time-critical issues

Behavioral Attributes:

· Candidate must demonstrate behaviors consistent with the Southern Company culture. Unquestionable Trust, Superior Performance and Total Commitment.

· Self-starter and results oriented.

· Exhibits initiative and takes personal responsibility and ownership of assignments.

· Comfortable in a team-oriented environment.

· Seeks continual improvement.

ADDITIONAL DETAILS

· Work in the Birmingham (Energy Center) office, 5 days per week, 8 hrs per day.

· The client contact will set work hours, with start times subject to change periodically during the job assignment. Starting times are generally between 7 am and 9 am, specifically set per the preference of the Southern Company contact.

Job Types: Full-time, Contract

Pay: $25.00 - $26.00 per hour

Expected hours: 40 per week

Schedule:

•

8 hour shift

Work Location: In person