TETRA Technologies, Inc.

Help Desk Technician

LocationThe Woodlands, TX
Job TypeFull-time

About This Job


Summary:

TETRA Technologies, Inc. is a global organization whose foundation and strength comes from the drive and dedication of our team members. We value equal employment opportunity to stimulate creativity and innovation in our workforce as we use our collective talents to develop unique solutions to address the world's energy challenges.

Founded in 1981, TETRA (NYSE: TTI) is an energy services and solutions company focused on developing environmentally conscious services and solutions that help make people's lives better. With operations on six continents, the Company's portfolio consists of Energy Services, Industrial Chemicals, and Critical Minerals. In addition to providing products and services to the oil and gas industry and calcium chloride for diverse applications, TETRA is expanding into the low-carbon energy market with chemistry expertise, key mineral acreage, and global infrastructure, helping to meet the demand for sustainable energy in the twenty-first century.

Visit the Company's website at www.onetetra.com for more information or connect with us on LinkedIn.


Essential Duties:

Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor ITSM for tickets assigned to the queue and process first-in first-out based on priority
Provide support for mobile devices
Create and maintain PC images
Follow internal IT processes
Assist with onboarding of new users
Install, test, and configure workstations, peripheral equipment, and software
Maintain inventory of all equipment, software, and software licenses
Troubleshoot hardware and software issues reported to the help desk
Assign users and computers to proper groups in Active Directory
Perform password resets for network access and applications
First responder to incoming issues
Technical documentation and prioritizing abilities
Basic network and system administration support
Interact with vendors for 3rd party IT support


Requirements:

EDUCATION: High School Diploma or General Education Degree (GED) required; Associate Degree preferred
EXPERIENCE: 3-5 years’ experience
LICENSES/CERTIFICATIONS: IT Certifications (example: MSITP, A+, Net+. Etc.)
TRAVEL: 5%
OTHER:
+ Submit to and satisfactorily complete pre-employment background, medical, alcohol, and drug screening + Must possess a valid Driver’s License


Work Environment:

The requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

While performing the duties of any field-based position, an employee may be exposed to various outside weather conditions including but not limited to rain, humidity, snow, and/or heat during daytime hours and/or nighttime hours. The noise level in this work environment is usually moderate to loud for extended periods of time.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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