Help Desk Specialist
Washington, DC
Contract
$60,320-$64,480About This Job
Location: Washington, DC (100% Onsite) Job Type: Contract (6 Months with Possible Extension)
Overview:
We are seeking an experienced Helpdesk Specialist to join our team and provide high-quality technical support in an enterprise environment. The ideal candidate will have a strong background in system hardware/software installation, desktop support, and customer service.
Responsibilities:
•
Provide onsite technical support for desktops, laptops, and mobile devices.
•
Troubleshoot and resolve hardware and software issues.
•
Support and manage operating systems (Windows 10, macOS 10.10+).
•
Install and configure software, OS patches, and system upgrades.
•
Use endpoint management tools to deliver remote support.
•
Respond to and close service requests and incidents within defined SLAs.
•
Log incidents and track progress using an ITSM platform (e.g., ServiceNow).
•
Deliver a high level of customer service and communicate technical concepts to non-technical users.
•
Maintain security and compliance standards across all support activities.
Qualifications:
•
Bachelor’s degree in IT or related field, or equivalent experience (10+ years ).
•
6+ years of experience in an enterprise support role.
•
Proficient in Microsoft Office Suite (2010+ and Office 365).
•
Experience with endpoint management tools and ITSM platforms.
•
Strong troubleshooting skills for both hardware and complex software issues.
•
Excellent time management, organizational, and communication skills.
•
Customer-focused with the ability to make users comfortable with technology.
•
Microsoft certifications (MCP or equivalent) are highly desired.
Preferred Certifications:
CompTIA, MCP, or other relevant IT certifications.
Job Type: Contract
Pay: $29.00 - $31.00 per hour
Expected hours: 40 per week
Schedule:
•8 hour shift
8 hour shift
Work Location: In person
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