Formentera Operations

Help Desk Technician

LocationAustin, Texas Metropolitan Area
Job Typefull_time

About This Job


Help Desk Technician


Summary:

We are seeking a dedicated and enthusiastic individual to join our team as an Entry-Level Helpdesk Technician. As a Helpdesk Technician, you will play a crucial role in providing technical support to our internal staff, ensuring that their technology-related issues are addressed promptly and effectively. This position offers an excellent opportunity for career growth and skill development in the dynamic field of IT support.


Responsibilities:

First-line Support: Serve as the first point of contact for all IT-related inquiries and issues from internal employees. Respond to tickets, emails, and phone calls promptly, providing courteous and effective technical assistance.
Troubleshooting: Diagnose and resolve hardware, software, and network problems in a timely manner. Utilize troubleshooting techniques and tools to identify and address technical issues efficiently.
Documentation: Maintain accurate records of all support activities, including ticket status, resolutions, and user interactions. Document common issues and solutions for reference purposes.
User Training: Educate end-users on basic IT procedures, software applications, and system functionalities. Provide guidance and support to enhance user understanding and proficiency.
Hardware and Software Installation: Assist with the installation, configuration, and deployment of computer systems, peripherals, and software applications. Ensure all equipment and software are properly set up and functioning correctly.
System Maintenance: Perform routine maintenance tasks, such as system updates, patches, and software upgrades. Monitor system performance and identify areas for improvement or optimization.
Collaboration: Work closely with other IT team members to escalate complex issues and collaborate on problem resolution. Communicate effectively with colleagues to ensure a cohesive and efficient support process.


Key Competencies:

Excellent communication skills, verbal + written with the ability to explain technical concepts to non-technical users.
Calm and friendly demeanor with true customer service mindset.
Ability to manage shifting priorities in a fast-paced environment with grace and professionalism – comfortable with ambiguity.


Required Qualifications:

High school diploma equivalent or above; relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, Microsoft Certified Professional) are a plus.
Familiarity with Microsoft Office 365 administration, including user account management, email configuration, and SharePoint collaboration.
Proficiency in Microsoft operating systems (Windows 10/11) and productivity software (Microsoft Office Suite), including troubleshooting common issues and performing basic configurations.
Knowledge of cloud-based environments, with experience in remote deployment and tuning.
Proficiency in troubleshooting hardware, software, and network issues.


Preferred Qualifications:

2+ years of experience in helpdesk support, preferably in the oil and gas industry.
Previous experience in a technical support role or customer service environment
Familiarity with oil and gas industry software (Quorum, Peloton, Petra/Kingdom) and applications is advantageous but not required.

Physical Requirements: (with or without reasonable accommodation)

This is largely a sedentary role. The employee is regularly required to talk or listen, and frequently required to stand, walk, use hands to handle objects, and reach with arms. Close visual acuity is needed for viewing a computer, reading, transcribing, and analyzing data.
Occasional lifting of up to 25 pounds
Manual dexterity sufficient to operate a computer keyboard


About Us:

Formentera Operations LLC is the operator for Formentera Partners, which is an energy focused, private equity strategy founded by Bryan Sheffield, Blake London, and Paul Treadwell in 2020, based in Austin, Texas. Formentera responsibly acquires and optimizes producing oil and gas assets in onshore United States basins.

Formentera is intentional and deliberate in cultivating our culture. We seek people who are not only exceptional within their own skills and aptitudes but who also care deeply about supporting each other’s growth and embracing the value that diverse teams, ideas and opinions creates. Operating with integrity and treating each other well at all times are foundational pillars at Formentera.

Formentera provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristics protected by federal, state, or local law where we employ. Formentera will not tolerate discrimination or harassment based on any of these characteristics.


Notice to Third Party Agencies:

Please note that Formentera does not accept unsolicited resumes from recruiters or employment agencies. Without a signed recruitment services agreement, Formentera will not consider or agree to payment of any referral compensation or recruiter fee. If a recruiter or agency submits a resume or candidate without a previously signed agreement, Formentera explicitly reserves the right to pursue and hire those candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring manager(s), are deemed to be property of Formentera.

NOTE: Formentera is not able to consider candidates requiring Visa sponsorship at this time.

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