IT Help Desk Analyst

Are you someone who enjoys owning the day-to-day IT function and being the go-to technical resource? We’re looking for an IT Helpdesk Analyst

to independently support our internal technology environment and provide reliable, hands-on support to employees across miltiple organizations.

This role is ideal for a self-motivated IT professional who is comfortable working independently, values great customer service, and enjoys having end-to-end responsibility for IT support.

- Competitive compensation

- Quartlerly bonus

- Full benefits package including medical, dental, and vision insurance

- 401(k) with company match

- Work-life balance

- A professional, supportive work environment that values accountability and reliability

What You’ll Do

As the sole IT support resource, you will serve as the primary point of contact for all internal technology needs and ensure systems run smoothly. Responsibilities include:

- Providing front-line IT support for hardware, software, mobile devices, and basic network issues

- Responding to and resolving helpdesk tickets via phone, email, remote tools, and in person

- Setting up and configuring desktops, laptops, and mobile devices for new and existing employees

- Supporting Microsoft Windows, Microsoft 365, and related platforms

- Managing user accounts and permissions via Azure, Active Directory, Intune and Entra AD

- Troubleshooting printers, phones, audio/visual equipment, and Apple mobile devices

- Performing routine system tasks such as data backups and scheduled server reboots

- Maintaining IT documentation, inventories, and basic system records

- Supporting SharePoint sites, permissions, and user access

- Assisting with IT projects and technology deployments as needed

- Escalating complex issues when appropriate and following up to ensure resolution

What We’re Looking For

- Associate’s degree in IT or equivalent hands-on experience

- 2–5 years of IT helpdesk or desktop support experience

- Strong working knowledge of Microsoft Windows and Microsoft 365

- Experience using ticketing systems and remote support tools

- Basic networking and troubleshooting skills

- Strong communication skills and a customer-focused mindset

- Ability to manage multiple priorities in a fast-paced environment

Nice to Have

- Bachelor’s degree and/or IT certifications

- Experience with Active Directory, Entra AD, and Windows Server

- Familiarity with Microsoft Intune or endpoint management tools

- Experience supporting SharePoint, Dynamics 365, or Power Platform

- Virtualization or networking hardware experience

- Previous call center or customer service experience