IT Service Desk Analyst

Job Description

Reporting to Redpath’s Americas IT Manager, we are seeking a detail-oriented, thorough, and organized IT technician to join our team. In this position, you will play a key role in providing support for all areas of IT for Redpath Canada Limited. You will update systems, troubleshoot problems, and provide hands-on client support for IT issues within our organization.

Responsibilities

- Ensure client systems, software, and mobile devices are up-to-date through system monitoring and regular upgrades

- Utilize ticketing system for all support requests, incidents, and change requests.

- Effectively track assets and software distribution

- Monitor and maintain network and server assets

- Assist with the design, implementation, and support of new software and features

- Oversee troubleshooting for system errors

- Provide technical support either by phone, remote access or site visits as needed

- Respond to IT issues; hardware maintenance, software, networking, etc.

- Evaluate connectivity issues, equipment, and software

- Set up equipment for new users

- Perform data backups

- Install and update network system improvements as needed

- Provide client computer, asset tracking/deployment, network, antivirus and application support.

- Provide Microsoft Teams Voice telephony support

Salary Range (Base): $60,000 - $83,000 - Based on knowledge, skills and experience.

Qualifications Education Required: College diploma in Business, Information Technology or related

Preferred: University degree in Business, Information Technology or related

- ITIL, CompTIA A+, CompTIA Net+ certification, or related IT certification preferred

- Previous experience as a help desk technician, computer technician, or IT support.

Work Experience

Required: 1 - 2 years’ experience

Preferred: 2+ years’ experience

About Us

In 1962, Jim Redpath’s vision for the company was much the same as it is today; offering a high level of service to the mining industry, which exceeds current standards and provides challenge for its employees. With a foundation built on global experience, adaptability and exceptional workmanship, Redpath leads the industry with cutting edge innovations in safety and mining practices. Services including underground construction, shaft sinking, raiseboring, mine contracting, raise mining, mine development, engineering and technical services and a variety of specialty services are offered around the world, with the expertise and qualifications in place to support any scope of work. Global experience has given Redpath expansive regulatory knowledge, regional expertise, and cultural sensitivity. Redpath has built a solid reputation for conquering tough challenges and adapting to a variety of environments. Redpath’s employees are the heart of the company’s success, and it remains through them that the company will continue to expand and flourish.

Redpath is committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate accommodation.