IT Desktop Analyst

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This position is posted at multiple levels. Please see the job description below for more information.

GENERAL SUMMARY

Work independently to provide comprehensive support through installation, configuration, and troubleshooting of Windows Operating Systems, Microsoft 365 apps, and hardware components including device enrollment, compliance policy management, and application deployment using Microsoft Intune and Autopilot. Create, edit, and troubleshoot Group Policy Objects (GPOs), performing software deployments and operating system patching through System Center Configuration Manager or Windows Server Update Services (WSUS), and offering Tier 2 and Tier 3 technical support. Perform software and hardware upgrades, creating and maintaining virtual desktop images, and deploying and maintaining Google Chromebox/Chromebooks. Provide guidance and direction to the Information Services Solution Center to assist with resolution of issues. This position has fluent knowledge of processes and has expert level skills pertaining to this scope. This position provides considerable mentoring to junior personnel and often supports special projects and performance reporting.

PRINCIPAL ACCOUNTABILITIES

Perform installation, configuration, and troubleshooting of current Windows Operating systems in use. This includes troubleshooting, user profile management, and operating experience system deployment technologies.

Perform installation, configuration, and troubleshooting of Microsoft 365 apps, including understanding of different servicing branches of Microsoft applications.

Provide device enrollment and compliance policy management and application deployment and endpoint security configuration for Microsoft Intune and Autopilot.

Perform software deployments and operating system patching through use of System Center Configuration Manager or Windows Server Update Services (WSUS).

Perform Tier 2 and Tier 3 technical support by resolving issues from the Solutions Center and work directly with end users to diagnose and resolve complex workstation issues.

Create, edit, and troubleshoot Group Policy Objects (GPOs).

Provide hardware support by troubleshooting desktops, laptops, monitors, and peripheral devices.

Provide guidance and direction to the Information Services Solution Center to assist with resolution of issues, including offer troubleshooting advice and direction.

Work with end users providing explanations in a clear, user-friendly, understandable from a technical perspective manner.

Perform software and hardware upgrades as replacements.

Create and maintain virtual desktop images and virtual desktops.

Deploy and maintain Google Chromebox/Chromebooks, including Google Admin Console Organization Unit and Settings.

Independently propose device standards to stay current with equipment available from vendor and present to management and Enterprise Architecture Review Board on a yearly basis.

Must participate on the Emergency Response team (ERO) when designated. Must support the biennial refueling outage.

REQUIRED EDUCATION AND EXPERIENCE

IT Desktop Analyst IV

- Required bachelor’s degree from an accredited college or university in a computer discipline and 7 years of progressive experience related to desktop support and deployment

- OR an associate’s degree from an accredited college or university and 10 years of desktop support and deployment;

- OR in lieu of degree, 11 years of directly related IT progressive experience in desktop support and deployment.

- A high school diploma or GED is required.

IT Desktop Analyst III

- Required bachelor’s degree from an accredited college or university in a computer discipline and 5 years of progressive experience related to desktop support and deployment

- OR an associate’s degree from an accredited college or university and 8 years of desktop support and deployment;

- OR in lieu of degree, 9 years of directly related IT progressive experience in desktop support and deployment.

- A high school diploma or GED is required.

IT Desktop Analyst II

- Required bachelor’s degree from an accredited college or university in a computer discipline and 3 years of experience in desktop support and deployment

- OR an unrelated bachelor’s degree from an accredited college or university and 6 years of experience in desktop support or deployment

- OR an associate’s degree from an accredited college or university and 7 years of desktop support and deployment;

- OR in lieu of degree, 7 years of directly related IT experience in desktop support and deployment.

- A high school diploma or GED is required.

IT Desktop Analyst I

- Required bachelor’s degree from an accredited college or university in a computer discipline and 1 year of experience in desktop support and deployment

- OR an unrelated bachelor’s degree from an accredited college or university and 4 years of experience in desktop support or deployment

- OR an associate’s degree from an accredited college or university and 3 years of desktop support and deployment;

- OR in lieu of degree, 5 years of directly related IT experience in desktop support and deployment.

- A high school diploma or GED is required.

Pay Range:

Level IV Salary: $122,681 - $184,021

Midpoint: $153,351

Level III Salary: $106,670 - $160,006

Midpoint: $133,338

Level II Salary: $92,750 - $139,124

Midpoint: $115,937

Level I Salary: $80,704 - $121,056

Midpoint: $100,880

Typically, selected candidates are hired between the minimum and midpoint of the range, based on applicable experience and qualifications, market rate, internal equity, and budgetary allowances.

Offers will be negotiated based on each candidate's qualifications.

Incentive Compensation

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Energy Northwest (EN) offers a highly competitive and substantial benefits package which allows qualifying employees (and their families) to enroll in medical, dental, vision, and basic life insurance. Other voluntary benefits may include flexible spending accounts, tuition reimbursement, supplemental life insurances, credit monitoring, and identity theft insurance. EN offers three retirement programs to qualifying employees including a matching 401(k) deferred compensation plan, the Washington State Pension Plan (PERS), and a 457(b) savings plan. Qualifying employees will also accrue 160 hours of personal time per year and nine paid holidays throughout the calendar year.

We are an Equal Opportunity Employer and do not discriminate due to race, color, age, gender, gender identity, sexual orientation, ethnicity, religion, national origin, veteran status or on the basis of disability.

EEO is the law, click here to learn more

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